The mother is taking action against the resort.
(Universal Orlando Resort)
Although Universal Orlando Resort’s slogan is “vacation as you wish,” a woman from the negative experience that left her feeling “humiliated” her, brought her to lodge a discrimination complaint aganist the park.
She says that park employees “fat-shamed” her.
On March 15, Angel Morales told WFTV that she filed a discrimination complaint with the Florida Commission on human Relations after the ride operators denied her request for an extra room in the Skull Island: Reign of the Kong at Universal’s Islands of Adventure on a recent trip with her children.
Morales claims that the employees told her that they could not accommodate her request, as she needed to “push for capacity” on the attraction.
The vehicle used for the Skull Island to drive.
(Universal Orlando Resort)
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“It is somewhat humbling to ask for an accommodation, because of the weight that you have to get yourself out and kind of beg to be able to drive and yourself the embarrassment, because of weight,” the mother told the outlet. “Their interest is the procurement of organs and the getting of money and the care of non-paying customers.”
Morales was disappointed to discover that they “couldn’t fit on one of the Harry Potter rides due to my weight.”
(Universal Orlando Resort )
Although Universal’s Islands of Adventure rides restrictions, to say nothing of the weight is limited, Morales is of the opinion that people with obesity should be a protected class.
Morales said she bought the annual pass for the park last year and couldn’t wait to get to The Wizarding World of Harry Potter.
“I have a lot of bag-holding in diagon alley and that kind of stuff,” she admitted.
Although Morales claims that Universal offered her a $100 gift card, dinner, and tickets for the film, the negative experience has made her reluctant to return.
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In the aftermath of the incident, Morales’ story has become somewhat viral on Facebook and led to a lively discussion about mixed reactions about the weight, size, and theme park accommodations. Some expressed empathy, while others urged Morales to lose weight.
“Please, I’m bold, if you feel ashamed lose weight, it really is a no brainer. If something happened to her on the ride, they would be the first to sue. No pity,” a user wrote.
“I felt ashamed of myself when I could no longer fit on the Harry Potter ride. I went to the end of the line and waited for my children and cried in the darkness. I have lost 140 lbs. I can now fit into and I’m proud of it. Lose weight, honey! For your health!” another chimed in.
“She was not fat ashamed. They wanted the park suitable for her needs, and make everyone wait . The park was busy. I’m sure the lines were not long, they are helpful for her,” said another.
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“I’m bigger and can not ride many rides at different parks….it is just the way it is. They have to build the rides to be safe…if you don’t want to, you need to lose weight,” another wrote.
Although Universal does not immediately return Fox News’ request for comment on the story, they did offer WFTV the following statement:
“While we don’t comment on specific guest situations, we always strive to treat our guests with respect and we work to accommodate special requests when we can,” a company representative said.
Janine Puhak is an editor for Fox News Lifestyle. Follow her on Twitter via @JaninePuhak