Pakistan International Airlines has launched an investigation after footage of a mother begging the crew to open the door went viral.
A distraught mother on board a Pakistan International Airlines plane was recorded begging and screaming at the flight crew to open the door after her baby apparently passed out from the heat while waiting for the start.
According to passengers, at that time, the flight was delayed on the tarmac for 2 hours and 39 minutes.
In the video, which is widely spread over the social media, the mother and a number of other passengers can be seen arguing with the crew of the babies of the well-being of the mother are fans of the child.
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The flight from Paris to Islamabad was delayed for at least 30 minutes, according to the airline, but the passengers claim it was much longer. The temperatures in France hit 95 degrees during the planned Friday flight.
Hussain Ullah, who recorded the video, said on Facebook that the airline had disabled the air conditioning, while the passengers sat on board during the delay.
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The Evening Standard reported that the flight crew members claim that they tried to get permission to open the door, but was told by the authorities that it is “a serious breach of security.”
Passengers in the background on the video can be heard shouting “shame” to the crew during the tense situation.
Since the incident was spread on social media, the company has announced that they have launched an internal investigation.
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The airline does not immediately respond to Fox News’ request for comment, but shared a statement on their Twitter account saying they “asked for a detailed inquiry into the matter.”
The baby and mother were allegedly moved to a different section of the plane for the flight.
Alexandra Deabler is a Lifestyle writer and editor for Fox News.