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ViaAir passengers claim airline stranded them 450 km of destination, and refused compensation

A plane full of passengers claims ViaAir stranded in a city 450 kilometres from their destination and then denied compensation.

(ViaAir)

A plane full of passengers claims ViaAir stranded in a city 450 kilometres from their destination and then denied compensation.

According to Nick Lenius, one of the dozens of passengers, he and his wife bought a round trip non-stop tickets on the airline who fly from Oklahoma City, Okla. to Austin, Texas, KFOR reported.

“We thought with the fact that it is listed on Expedia, it should at least be somewhat reliable, right?” Said Lenius of the small domestic liner to KFOR.

After a four-hour weather-related delay, the flight boarded and began taxiing on the runway. However, before takeoff, the pilot came on the intercom and told the passengers they were to make a stop in Tulsa, Okla.

“Everyone on the plane you could hear them, almost gasping,” said Lenius to KFOR.

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According to reports, the plane made a stop in Tulsa, because there were passengers already on board the plane when it was diverted to will Rogers Airport in OKC. The crew decided to take the passengers off first before continuing to Austin.

Five hours after the plane landed in Amarillo, the airline has canceled the trip, and – according to passengers, the crew on board told them to figure out on the way to Austin.

(ViaAir)

“This is not good for you to not tell us that we have to go to Tulsa first,” Melissa Woody, who was on his way to Austin, he said. “You should have told us before we ever boarded that flight.”

Lenius told KFOR a flight attendant assured the passengers it would be a quick 45-minute turnaround to Tulsa and then to Austin. But once the plane landed in Tulsa, everyone was ordered to deplane because of a mechanical problem.

Five hours after the plane landed in Amarillo, the airline has canceled the trip, and – according to passengers, the crew on board told them to figure out on the way to Austin.

“They stranded us,” said Lenius.

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Although the passengers never took the non-stop flight to Austin they had purchased tickets for, said Lenius ViaAir would not go back to pay for their tickets.

“ViaAir is denied because the ticket has been used,” Lenius was told. “I thought, ‘What does that mean?'”

Woody told KFOR she got the same response.

“I called and said,” I want my money back,’ and they said, “No, that’s considered a flight taken.’ I said, ” But in the end I Tulsa.”

ViaAir has an F-rating with The Better Business Bureau and the history of complaints from passengers claiming that they never received the compensation promised from the plane travel will be cancelled.

“If this is the way they handle their business, then they should not be in business.”

– Melissa Woody

ViaAir does not return a request for comment from Fox News, but the VP of the Flight, Dominic Acevedo, sat down for a camera interview with the journal of KXAN and claimed that he did not know about the compensation issues.

“I believe in customer service. I was not aware of the details of these travelers, but we solve this on a more systematic problem in terms of improving the training in the department, look at the supervision, and in that department to see what the breakdown was, but I am determined to solve it.”

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“We are a fast growing company and we are working hard to meet the needs of our guests,” Acevedo added. “But moving forward, we will certainly take into account all these complaints and everything that has happened with our guests and try to get the airline better organized moving forward.”

Lenius and Woody finally got to Austin, but Woody vowed to never use the plane again.

“If this is the way they handle their business, then they should not be in business,” she said to KFOR.

“So a flight that is 2 hours of non-stop was 24 hours, a hotel room, and 4 airports later, we were [finally] in Austin,” said Lenius.

Alexandra Deabler is a Lifestyle writer and editor for Fox News.

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