United Airlines key in making furry friends on board
Fox Biz Flash: Tuesday, 3/20
United Airlines is the pause of the pet shipping, after the accident, that a dog winding up in Japan instead of Kansas.
United said Tuesday that it will halt petsafe reservations while it investigates the service enables customers to ship pets as cargo. Costs can run from a few hundred dollars for a medium or large dog.
The review, expected to finish by May 1, has no effect on pets in the cabin, such as the French bulldog who died last week after a flight attendant ordered a passenger to her pet carrier in the overhead bin.
FLIGHT ATTENDANT WHO FORCED A WOMAN AND HER DOG IN THE OVERHEAD BIN “TO LIE,” SAYS THE PASSENGER (S DAUGHTER
United chartered a private jet last week to fly the dealt German shepherd from Japan to Wichita, Kan. Two days later, a flight made an unscheduled landing in Ohio, because it was the wearing of a dog that was put on the wrong plane.
Both of these animals fly in the cargo hold.
United spokesman Charles Hobart said the airline was breaking new petsafe reservations while it investigates and improves the program. He said that the airline would consult independent experts in pet safety. He said that the airline is not the end of the program.
Hobart said the airline will airport crews more advance warning about the number and kind of animals fly in cargo for each flight. He said that a disaster supervisor will be required to supervise the loading and unloading of all animals in the cargo, and another official will have to certify that the animals are treated well before the flight departs.
THE ACTOR CLAIMS THAT HE HEARD UNITED CREW JOKING ABOUT THE FILLING OF THE DOGS IN TRUNK
United announced last week, that to avoid a repeat of the dog dying in an overhead bin, it will be brightly colored labels on carriers with pets in airplane cabins. The airline says the flight attendant who told a woman her carrier in the overhead bin on a Houston-to-New York flight did not understand that there is a dog inside, an account that the family and the other passengers disputed. The incident led to calls for a boycott on social media, although the effort seems to have subsided.
Jim Corridore, an airline analyst for CRFA Research, said the pet shipping problem shows that the United has strayed from the customer service and the CEO, Oscar Munoz, is not able to address the lack of attention to the passengers. Corridore said United problems are worse than at other airlines, and probably hurt the company financially “to executive changes are made.”
Hobart said: “Our immediate focus now is on improving our services for our customers and pets.” He said that all the financial implications of pet accidents will be discussed when the company reports quarterly performance data.
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United promotes the PetsSafe program — one of the reasons why the airline carries more animals in the cargo hold than any other U.S. airline, approximately 138,000 last year. In 2017, 18 animals died in the United in the care, three-quarters of all the deaths on AMERICAN airlines.
But United is not the only airline who make mistakes when dealing with pets. In the weekend, Delta Air Lines apologized after sending an 8 week old puppy to the wrong destination.