“We have listened to the customers and the staff as we tested various processes on thousands of flights until we found a better boarding process.”
Navigating to the airport is about to get a whole lot easier for United Airlines customers, as the carrier is now a color-coded process to streamline boarding about the 1000 gates worldwide.
The Chicago-based carrier announced the news on sept. 18 via a press release. Maria Walter, a United managing director of Global Operations Strategy explained to Fox News that the decision to simplify the process was inspired by customer feedback.
“We hear from our customers that the wait in lines – in particular for certain groups – was very long. We have worked with our staff to test all kinds of ideas, of going to the airports and the carrying out of tests on live flights,” Walter said.
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Now, United has slashed the number of boarding lines from five to two, which are equipped with a color-coded process of staggered boarding call to welcome customers onboard their flight, ” USA Today reports.
With a blue “1” lane and “green ” 2″ lane, airline staff members will call “the Premier 1K,” “Global Services” frequent flyers, active military, and families with children under two years of age, to board first by means of job 1.
“We hear from our customers that the wait in lines – in particular for certain groups – was very long.”
The boarding order is then call for first and business-class customers, as well as the plus Platinum and Gold frequent flyers on board via lane 1.
Following Group 2, consisting of Silver-level frequent flyers, select the United credit card holders, and passengers who have purchased priority access or boarding privileges by the carrier will be via the lane 2.
Meanwhile, members fly Economy Plus, United Economy, and Basic Economy, consisting of Groups 3, 4 and 5 will continue until the Groups 1 and 2 boarded, and then enter through Lane 2. The members of the Groups 1 and 2 who arrive late at the gate of the field will be able to board through Gate 1.
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In addition to United app users receive new notifications when boarding begins for the flight, and ultimately, to expand these notifications to sms messages, as per the release. “Digital displays in the vicinity of the gate” also features a revamped boarding information.
The streamlined boarding process first debut at Los Angeles International Airport in February.
Janine Puhak is an editor for Fox News Lifestyle. Follow her on Twitter via @JaninePuhak