Oscar Munoz, CEO of United Airlines, discusses his vision for the company in Chicago, Illinois, USA, 21 March 2018.
After a series of animal accidents, the United Air CEO said that the airline got it wrong,” and refers to an incident last week that resulted in the death of a dog after a flight attendant is placed on the pet in an overhead bin.
CEO Oscar Munoz said Wednesday that the company rules prevent United employees from thinking outside the box if problems arise, Bloomberg reported.
“We are putting our people in bad places when we give such definite, specific, concrete, rigid rules that they are not allowed to show what care and compassion,” he said.
A French bulldog died on flight from Houston to New York on March 12 after a flight attendant insisted that the dog be placed in the society and in the overhead bin by the duration of the flight.
Dog dies on United flight after being placed in the overhead bin
United Airlines: We take full responsibility. Laura Ingle reports from New York City.
The airline says that the unidentified employee not understand that there is actually a dog in the carrier, a story about the family and the other passengers say is not true.
UNITED FLIGHT ATTENDANT THAT THE POWER OF THE DOG IN THE OVERHEAD BIN ‘LIE’,’ THE OWNER’S DAUGHTER SAYS
“Ultimately, this whole thing is trust,” Munoz said. “You have the right to demand the highest level of performance from us.”
United Airlines key in making furry friends on board
Fox Biz Flash: Tuesday, 3/20
He added that the United will be to thousands of employees through a new programme called Core4 that will train them to better cope with situations, based on safety, compassion and efficiency, Bloomberg reported.
The training comes just as the company announced that they would stop new petsafe reservations while it improves the program.
DOG ACCIDENTALLY SENT BY THE UNITED TO JAPAN BACK HOME TO HIS OWNERS
United has charted a private jet to fly, a German shepherd of the house after it is accidentally sent to Japan instead of Kansas.
In a separate incident two days later, a United flight made an unscheduled landing in Ohio, after it was discovered, was the wearing of a dog that was put on the wrong plane.
The Associated Press contributed to this report.