FILE PHOTO: An Uber driver is holding a mobile phone and shows in the queue to pick up passengers, which will depart Guarulhos International Airport in Sao Paulo, Brazil, on February 13, 2017. REUTERS/Nacho Doce
SAO PAULO (Reuters) – Uber (UBER.N) said on Wednesday that it will allow the passenger and the driver’s record of their travels in Brazil and Mexico, with a new feature in the app, such as the ride-hailing company to deal with a recurring concern about the safety and security during the travel.
Uber has come under heavy control of the safety and security of its passengers in the markets such as the United States of america and India, though it has been recognized, in particular, the problems in Latin America, where the passengers and the drivers have been robbed and beaten and sometimes even killed.
Uber said on the audio recording feature to debut in Latin America, the world’s two largest markets, but in the end, it can be rolled out elsewhere in the region, and possibly beyond.
The company has not shared the numbers, it is said, in the financial statements, since the time of the IPO and that there are “many, and more and more reports” of a passenger or a driver in Latin America is “the victim of a violent crime such as armed robbery, violent assault, and rape, while taking, or the provision of any travel on our platform.”
By the way, the heading of care of the privacy issues, Uber said that the recordings are encrypted and will not be shown in the app. Instead, they will be sent to the company, so that the staff can judge if a person is claiming malpractice, and criminal activity during the trip.
Uber will also share the pictures to the police upon request.
The recording function will not start unless the driver or a passenger, go to the app and then restart it.
Uber is a timeline for the release of the feature, but it said that it would start soon in Brazil and Mexico, to test it in a handful of cities in the first one.
“The one thing we do know is that in the current economic downturn in Latin America will be even worse, with the tendency to crime is also getting worse,” said Claudia Wood, who is leading the Uber of Brazil, in a recent interview.
Reporting on His Rochabrun, Editing by Rosalba O’brien