A Boeing 737 of Transavia on Sunday from Dubai airport would have had to fly, after two days still on the ground. A large part of the nearly 190 passengers stuck at the airport in the United Arab Emirates.
That has a spokesman for Easyjet Tuesday reported to NU.nl.
Just before the departure, was Sunday a technical defect in the hydraulic system found of flight HV6902. The passengers were then already in the unit.
It proved considerably more difficult than expected to get the right papers in order to get it to technicians of Transavia, the aircraft at the airport for repair. This was not a passenger plane.
“This is a very, very exceptional situation,”
Because in the short term there is no other device was available, was there for the 180 passengers no other option than to wait for a solution. They were given vouchers to sleep in a hotel on the airport site.
But the solution after two days still not occurred, acknowledges the zegsvrouw of Transavia. “This is a very exceptional situation, which we very much regret”, she announces.
A small part of the passengers could Monday be rebooked to another flight in Transavia. The other stranded travelers now have permission to booking a ticket with any other company. The amount they get later of Transavia back.
Passengers complain on social media
On social media complaining many travellers also about the lack of provision of information by Transavia. “Normally, we keep travellers are always informed through sms and mails,” said the zegsvrouw. “But due to a bug in the system was also that sat night is not possible.”
Transavia can’t say when all of the passengers back will be in the Netherlands. “Our aim is on the very short term all members to help as they expect from us,” said the spokesman.