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Thomas Cook airline allegedly threatened to remove a passenger from flight for strawberry allergy

A 19-year-old claims Thomas Cook cabin crew threatened to leave her in Greece, because of her strawberry allergy — which meant that they could not serve strawberry products on the flight.

(SWNS.com)

A woman who was flying to Manchester from the Greek island of Zakynthos on a Thomas Cook flight last Thursday claims that she was threatened by the crew with the removal of the aircraft, because of her severe strawberry allergy.

Chloe Fitzpatrick, 19, and her boyfriend Matthew Higson were reportedly on board the flight, when Fitzpatrick informed the crew of its air allergy for all the strawberry products.

According to Lancashire, the Telegraph, the crew told Fitzpatrick that they have a announcement to the other passengers. However, shortly after the couple took their seats, a member of the crew came and told Fitzpatrick she was “not comfortable” having someone with her allergy on the flight, the Telegraph reports.

Chloe Fitzpatrick, 19, and her boyfriend Matthew Higson were reportedly on board the flight, when Fitzpatrick informed the crew of its air allergy for all the strawberry products.

(SWNS.com)

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The 19-year-old then claims that they are told to figure out her own way home.

“I was told that I would have to pick an alternative way home,” she told the Lancashire Telegraph. “[The crew member] specified times where the other passengers, who had refused to fly because of their allergy.”

“They said that the pilot had agreed with her and was worried because a passenger on board,” Fitzpatrick continued. “I was then told that it is an unfair expectation to refuse from the other passengers full access to the on-board menu.”

Fitzpatrick said she was told that the flight would not cater to one person “at the expense of the other 200” on the plane.

She was diagnosed with the allergy when she was 10 months old.

(SWNS.com)

“The manager then asked if they could submit the products to the customers at the front of the aircraft,” Fitzpatrick told Lancashire Telegraph. “They seemed to have no understanding of the concept of an airborne anaphylactic allergies. I felt belittled and patronized, and embarrassed about my condition.”

However, the crew has agreed to remove the strawberry products from the sale for the duration of the flight, and allowed Fitzpatrick to stay on the plane.

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Fitzpatrick, who was diagnosed with the allergy at 10 months old, said she has always advised the cabin crew of her allergy when they travel and never had a problem.

“I feel badly let down by Thomas Cook and find it difficult to understand the difference in attitude of the cabin crew on the way to Zakynthos, compared to the way I was treated on the flight back home. On our flight the cabin crew were so understanding and could not have done more for me,” she said.

“I hope that lessons can be learned from my experience and that they have their cabin crew training,” she added.

Thomas Cook Airlines has chosen to let her continue on the flight and do not serve strawberry products.

(iStock)

Thomas Cook Airlines told Fox News it is up to the captain and crew to decide what the best course of action for the safety of the passengers.

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“The safety of our customers and crew is always our first priority. When a customer lets us know that they have an allergy, the cabin manager will share this information with the captain and crew as part of their pre-flight briefing to decide what the best course of action, based on the severity of the allergy.

“In speaking with both Ms. Fitzpatrick and the captain, the cabin manager made an announcement to all customers asking them to refrain from open of products that the strawberries that they may have brought on board, and advised that there are no products with strawberries would be sold on the flight.”

Alexandra Deabler is a Lifestyle writer and editor for Fox News.

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