These hotels have the best customer service in the country, according to a new survey.
Every hotel should act as your home away from home. While soft bathrobes, fresh linens, and spotless floors go a long way to ensure a comfortable and relaxing stay in the hotel, there is nothing more inviting than a warm greeting from the doorman or a special treat left on your pillow by the girl. Hotels pride themselves on the quality of the customer service, but not each establishment to comply with their promise.
To make your hunt for the perfect hotel easier, Newsweek and Statista carried out in the America’s Best customer service 2019 report, which asked more than 20,000 customers in the united states to assess different brands on the quality of communication, technical competence, range of services and focus on the customer and the accessibility. In the end, two hotels earned the award of best customer service in America: Courtyard by Marriott won in the category for hotels with three stars, and the Ritz-Carlton won under luxury hotels with four or five stars.
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With “treat others as you yourself want to be treated” as a golden rule, it is no surprise that the Courtyard by Marriott secured one of the highest spots. In fact, the #GoldenRule social media campaign invites the customers from all over the country to their customer service experiences at the Courtyard.
A reviewer, Geoff H., praised the Courtyard by Marriott in South Carolina for the support of his aunt, when she was displaced by Hurricane Matthew in October 2016. He wrote, “although there was no power in the hotel [enter] all of the stranded guests for 3 days [free]. They are also not everyone for their rooms. Way to go Marriott! In addition to the management very helpful, there were two young employees who went every day to food, water, and also brought charcoal grills [at home]. She made a terrible a dangerous situation in a safe and positive adventure.”
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The Ritz-Carlton also has its own set of gold standards for employees called the three steps of the service. Of these steps, give each guest a warm and sincere greeting, use the guest’s name, while anticipating and meeting their needs, and a friendly farewell. The motto of the company perfectly sums up the sentiment: “We are Ladies and Gentlemen where the Ladies and Gentlemen.”
So the next time you’re looking for an unforgettable hotel experience, whether you’re on vacation or just need a night away from home, go with the best of the best. However, not every hotel can meet these standards. Watch out for these 10 red flags you stay in a bad hotel.