FILE – In this Dec. 14, 2017 file photo of the Federal Communications Commission (FCC) Chairman Ajit Pai is shown arriving for an FCC meeting. (AP Photo/Jacquelyn Martin, File) (Copyright 2017, The Associated Press. All rights reserved.)
(Copyright 2017, The Associated Press. All rights reserved.)
If the rules in the current constellation, the filing of a consumer complaint with the FCC sees them assess and handle the complaint on your behalf. If it is a valid complaint, an FCC consumer representative may contact you for further information then submit your complaint and ask for a written response within 30 days of the company. There is no charge, but that would change.
As Engadget reports, tomorrow the FCC is set to look into the handling of complaints procedure and, if necessary, change of the light. It could mean that the rules change and your complaint of the consumer is only forwarded to the appropriate provider, which is then left to decide what to do without any further intervention. The part where the FCC will assess your complaint, ask for more info, and ask for a written response would be gone. Unless, of course, you pay.
If the rule change happens, get the FCC to go through the same steps as is the case now requires the submission of a formal complaint, which will cost $225. That is, according to the Democrats, and in particular the House Energy & Commerce Committee, Rep. Frank Pallone of New Jersey and Mike Doyle of Pennsylvania, who sent a letter to FCC Chairman Ajit Pai expressing their concerns.
As CNET reports, the FCC refuted the claims being made, stating that “The post would not change the Commission’s handling of informal complaints … The Democrats’ letter is based on a fundamental misunderstanding of the draft order.”
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If Pallone and Doyle are correct, the rule change certainly can save the FCC a lot of money, but it would also result in an increase of new money by a natural increase in expensive formal complaints from consumers who are duped enough by a company to spend $225 to get the FCC involved.
Now we just have to wait and see what happens tomorrow.
This article originally appeared on PCMag.com.