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T-Mobile sued over the theft of customer cryptocurrency

File photo: A man walks past an electric board showing currency exchange rates of various cryptocurrencies including Bitcoin (top L) at a cryptocurrencies exchange in Seoul, South Korea December 13, 2017. (REUTERS/Kim Hong-Ji)

A T-Mobile customer complains, the carrier is a cryptocurrency heist.

Carlos Tapang claims that hackers broke into its cryptocurrency account, because T-Mobile was fooled into transferring his account to AT&T. The hackers then used Tapang the wireless account to get access to his cryptocurrency account and sell virtual currency for 2.875 in bitcoin.

Bitcoin was worth around $8,000 around the time of the account transfer, but reached a high of $19,000 in the next month.

The lawsuit was filed on Sunday and for the first time, spotted by Law360, try to undo the damage.

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The incident is a classic case of identity theft. Hackers who want your personal information such as date of birth, social security number and address—it can go to a company and sometimes with success, to imitate. In this case, the hackers targeted Tapang the wireless account, which was registered with one of his cryptocurrency accounts.

Tapang, a resident of King County, Washington, noticed the theft when his phone lost the connection with T-Mobile on Nov. 7. He called the carrier and was told that T-Mobile had cancelled the service and transferred his phone number to AT&T.

“In particular, outside the knowledge of the Lord Tapang, T-Mobile had transferred the control of his phone number to a device under the control of someone else,” the lawsuit claims.

It took T-Mobile a day or two to retrieve the phone number of AT&T, the lawsuit says. But then it was too late. The hackers changed the passwords on one of Tapang the cryptocurrency accounts, and put the money inside.

The indictment accuses T-Mobile-not to stop the theft of identity, even if Tapang had placed a security measure on his phone number that should have thwarted the hackers. Prior to the robbery, Tapang had enabled a PIN number that was supposedly necessary in order to transfer his number to another carrier. But despite this, the hackers still deceived T-Mobile agents in the porting of Tapang the phone number from AT&T.

As a result, the lawsuit accuses T-Mobile is not to train its employees to prevent identity theft schemes. It also indicates that other T-Mobile customers have complained about similar scams.

So far, the carrier has not responded to the lawsuit. But in the past few weeks, T-Mobile has reportedly been warning customers about identity theft schemes that relate to the transfer of a phone number to a different carrier. To ward off the threat, the company is encouraging customers to have a PIN/password with their T-Mobile accounts — the same guarantees Tapang used for protecting phone. Nevertheless, so that the PIN-code is still a good idea.

This article originally appeared on PCMag.com.

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