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South west live-tweets-March-Madness game for the passenger without Wi-Fi

No Wi-Fi was no problem, with the help of a convenient Southwest of the pitchfork.

(iStock)

Southwest Airlines went the extra mile for a basketball-loving passenger whose Wi-Fi failed in the high sky by live-tweeting the matchup from the company’s official account.

Flying from Columbus, Ohio to Tampa, Florida on March 18, Renee Stoeckle was disappointed to discover that her Internet connection is not strong enough to stream a March Madness game for the NCAA men’s tournament between Xavier University, her alma mater, and Florida State University, Inc. reports.

AIRLINE EMPLOYEE CAUGHT AT JFK AIRPORT ALLEGEDLY SMUGGLING COCAINE

Paid $8 for wifi on @SouthwestAir and it is not strong enough to stream March Madness ?? Hold down the fort for me, @XavierMBB …

— Renée Stoeckle (@renstoeckle) March 19, 2018

“Paid $8 for wifi on @SouthwestAir and it is not strong enough to stream March Madness. Hold down the fort for me, @XavierMBB” she wrote on Twitter the hopeless situation.

Five minutes later, help came to the rescue.

Sorry to disappoint you, Renée. We limit access to certain high bandwidth applications and websites. That being said, you are to 34-32 at the half. -Mike

— Southwest Airlines (@SouthwestAir) March 19, 2018

“Sorry to disappoint you, Renée. We limit access to certain high bandwidth applications and websites. That being said, you are to 34-32 at the half. –Mike” an airline staffer monitoring Southwest’s Twitter account wrote.

Gotcha. -Mike pic.twitter.com/l08mzXv8Qd

— Southwest Airlines (@SouthwestAir) March 19, 2018

“Thank You, Mike. Any chance you can live-tweet the second half for me?” Stoeckle wondered.

“Gotcha,” Mike responded.

‘COCAINE-BABE,’ TELLS COURT SHE SMUGGLED DRUGS FOR LOVE AND ATTENTION’ ON INSTAGRAM

Nothing but love. #LetsMarch

A post shared by Xavier Basketball (@xaviermbb) on Mar 18, 2018 at 9:05 PDT

By means of the next hour, in the Southwest of the pitchfork held Stoeckle (and the rest of the carrier’s 2.2 million followers) updated play, of J. P. Macura the errors to Quentin Goodin the dunk in the heated faceoff between the Muskeeter ‘ s and Seminole.

Stoeckle told the AV News that after the game was especially fun because they never expect help from the airline itself.

“I did not know that he was actually doing it until a few minutes into the half,” Stoeckle said Mike’s good deed. “Then are we—I and a U.S. fan next to me remained the refresh of the feed, and waiting for Mike’s updates. We fortunately arrived just before the game ended, so Mike didn’t have to deliver that final blow.”

Florida State with the comeback. 75-70 final. -Mike

— Southwest Airlines (@SouthwestAir) March 19, 2018

Although the former soviet union defeated Xavier in a 75-70 final score, Stoeckle has a new appreciation for the carrier.

@XavierMBB may have lost tonight, but I still get to crown the #MVP. Shoutout to Mike @SouthwestAir, the real winner of the #MarchMadness

— Renée Stoeckle (@renstoeckle) March 19, 2018

“My braces have had Xavier winning it all every year since high school, so my bracket is broken again. But this will certainly rank among the most memorable Xavier defeats,” she added. “Moreover, it is much better than a free drink coupon.”

“@XavierMBB may have lost tonight, but I still get to crown the #MVP. Shoutout to Mike @SouthwestAir, the real winner of the #MarchMadness,” she tweeted.

Southwest returned to Fox News’ request for comment with the following statement:

“Our People are constantly searching for ways to go above and beyond to connect our Customers to what is important to them. This is just a great example of that famous Southwest customer service in action,” reads the statement of the spokesman Chris Mainz.

Stoeckle’s happy ending is not the first instance of the Southwestern part of the exceptional customer service.

The Dallas-based carrier made headlines in August when a Southwest employee personally delivered lost luggage and a heartwarming note from a cancer patient.

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Janine Puhak is an editor for Fox News Lifestyle. Follow her on Twitter via @JaninePuhak

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