The flight was forced to make an emergency landing due to a depressurization event, Ryanair confirmed. Some passengers reportedly experienced headaches and bleeding from the ears by the rapid descent that followed.
A passenger of Ryanair is accusing the airline of deliberately “downplaying” the severity of an emergency landing on Friday after dozens were sent to the hospital with bleeding ears and headaches at the landing.
The flight, which had departed from Dublin, Ireland, experienced an “in-flight depressurization” and route to Zadar, Croatia, causing a premature landing at the Airport Frankfurt-Hahn in Germany, the airline confirmed in a statement obtained by Fox News.
Great video from Mr. Kevin Burke. You can see how scared we were. No one speak, no one moves. Silence and only silence.#Ryanair #nightmare pic.twitter.com/YFYRiORy2s
Minerva Galvan (@Maingd) July 14, 2018
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Ryanair also that a “small number” of passengers “received medical attention as a precaution.”
“In line with the standard procedure, the crew used oxygen masks and initiated a controlled descent. The aircraft landed normally and customers disembarked, where a small number receive medical attention as a precautionary measure,” reads the official statement.
But Barry Holden, a passenger, who spoke with The Irish Times, feels Ryanair is downplaying the event. The police in Frankfurt reportedly confirmed that 33 of the 189 passengers were taken to a hospital, some with bleeding from the ears — although Holden claims that he was told that he was the 43rd person treated by the German Red Cross workers.
A photo of one of the passengers of the flight FR7312, from Dublin to Zadar. They can’t fly due to her injuries. We are still in the Frankfurt-Hahn airport. No information, no alternatives, no place to rest.#Ryanair#nightmare@Ryanair pic.twitter.com/zcdNGHS1VF
Minerva Galvan (@Maingd) July 14, 2018
“How many were registered after me I’m not on the height. However, a quarter [of the passengers] is not a ‘small’ number in my mind,” said Holden, adding that Ryanair’s statement was a “carefully downplaying the events.”
The passengers were treated for everything from nausea to headaches and earaches, ABC News reported, others bleeding from the nose, mouth and ears, according to the German outlet Spiegel Online.
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“I can safely say that it is the most terrible thing I ever experienced,” passenger Roxanne Brownlee told ABC News.
The worst moments of my entire life. You’re in the air and one moment after you just fall in the sky, your ears burn, there is no air and your mouth tastes like iron.#Ryanair
Minerva Galvan (@Maingd) July 13, 2018
“The worst moments of my entire life,” another passenger, Minerva Galvan, wrote on Twitter. “You’re in the air and one moment after you just fall in the sky, your ears burn, there is no air and your mouth tastes like iron.”
Nightmare Ryanair flight FR7312 on the way to Croatia. Landing in Frankfurt. Overnight in a military base camp beds – good old Ryanair style customer service. Cutting costs and more profit for Ryanair, all at the expense of the safety of the customer. Shame on you Michael O’leary
— Paul Wiseman (@WisemanPaulk) July 14, 2018
“Nightmare Ryanair flight FR7312 on the way to Croatia,” wrote another, who criticized the airline for the accommodation after the emergency landing in Germany. “Overnight in a military base camp beds — good old Ryanair[-] style customer service. Cutting costs and more profit for Ryanair, all at the expense of the safety of the customer. Shame on you [Ryanair CEO] Michael O’leary].”
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In aviation, the declaration, however, Ryanair admitted that there is not enough available accommodations for passengers waiting to be rebooked for the next day.
“Customers were provided with refreshments and hotel accommodation was competent, but there was a shortage of available accommodation. Customers on board a replacement aircraft, which departed to Zadar the next morning, and Ryanair sincerely apologize for any inconvenience.”