“These checks were re-issued last week and we apologize sincerely for this inconvenience that has arisen from our desire to be the issue of these compensation checks quickly to our customers,” Ryanair is mentioned.
Ryanair has been forced to apologize after sending the checks for the compensation to customers that bounced.
Many of the passengers were charged additional fees after the checks were rejected by the banks and now they are not able to get through to Ryanair on the phone.
It appears that the controls are still not signed, and therefore could not be deposited into the accounts.
This is the check that started. With thanks to @GordonFong #Ryanair pic.twitter.com/U821RLV1ve
— Julian Sturdy (@juliansturdy1) 22 August 2018
The BBC reports that one of the passengers, Karen Joyce, had to pay 20 euros (about $23) from his own pocket, after she was charged by her bank.
“I was totally dumbstruck. We were loyal Ryanair customers and for them to bounce back of the check, I just thought it was disgusting, ” she said.
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After the call to Ryanair to complain, for 20 minutes on the phone customer service rep, before they hung up.
“He is just the phone down. I have not received anything from Ryanair.”
Many of the checks were sent in order to compensate customers for the series of strikes this summer, which cancelled flights for thousands of passengers.
“Due to an admin error, a small number of checks (less than 190 of the more than 20,000 reimbursement checks in July) were placed without a required signatory.
The airline blamed an “admin error” and re-issued checks, according to a statement.
RYANAIR STARTS ANNOYING PASSENGER DRESSED AS TINKER BELL
“These checks were re-issued last week and we apologize sincerely for this inconvenience that has arisen from our desire to be the issue of these compensation checks quickly to our customers.”
The UK’s Civil Aviation Authority recently advised passengers caught in strikes to apply for compensation under EU law 261. Compensation is 250 euros ($290) for short-haul flights up to 932 miles in Europe. For longer flights, the fee is 400 euro ($463).
Ryanair had previously indicated that it does not pay any compensation on the strike, because they are “the result of extraordinary circumstances.” The airline told The Times of London that it is not liable because the unions were acting “unreasonably.”
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This article originally appeared in The Sun.