Robot butlers Las Vegas hotel aim to elevate guests experiences



‘Robot ‘ butlers’ supply items for the guests of the hotel in las Vegas

Travel experts say that it is just a passing novelty, and that the robots are not in danger of real human hotel workers jobs

Las Vegas continues to be the national testing lab for the eccentric and over-the-top, and Sin City is a strike that claim still with the introduction of the “robot butler” on the Vdara Hotel & Spa on the strip.

Retrieve and Jett stand about three feet high, and are formed, such as delivery people; you can order items from the Vdara cafe in the lobby and have it delivered to their rooms in about ten minutes or less. The human caregivers to work in the café to load the items in a container in the robots’ center console, and the bots than with the elevators up to a room, providing everything from snacks to toiletries in the coffee.

Upon reaching the door, they will even the rooms of the guests to announce their arrival. And weather in the lobby, they load the loading docks between the command is run.

This “robot butler’ to wait on the lift, that is calls autonomously, as it makes its way to the 55th floor for a delivery

(Fox News)


The robots have no arms, but the wheel around the lobby, with the help of the Wi-Fi and 3-D cameras to navigate. They can prioritize multiple requests and wirelessly communicate with the hotel systems – even the operation of the lifts autonomously. The human caregivers monitor their whereabouts via an app, but it’s the guests that with the car the experience.

Hotel executives say it’s all about integrating the tech world with the hospitality aspect.

“The robot is actually very organic and moves very seamlessly in the property,” said Mary Giuliano, general manager of Vdara Hotel & Spa guests experience. “The technology trend is, of course, very important.”

Silicon Valley-based tech company Savioke, which develops the relay robots, 70 which can currently be found in about 60 hotels worldwide. There are still two others in the Renaissance Hotel on the strip, with the name “Elvis” and “Priscilla.”

But travel experts remain reluctant to call the robots are a mainstay — at least not yet.

“I think that the penetration of these robots have not yet completely hit a peak at all the other way,” said Deanna Ting, a travel expert and a reporter for a global travel industry website. “I think that we are on a kind of stage where the robots seem to be a novelty [rather] than per se an essential part of the hotel ecosystem.”


The robots are not glitch-free, and therefore is monitored 24/7. During a demonstration that Fox News observed, Retrieval, and Jett did delays and wrong route configurations, but with a new technology, a number that is to be expected.

A ‘robot butler’ wanders down the hotel corridor at the Vdara Hotel & Spa in Las Vegas on his way to a delivery

(Fox News)

“There are sensors around the robot, so that it knows how to navigate by the guests and the people walking by,” says Guiliano. “I mean, we did have an incident where the robot was trying to get in the elevator and the guests tried to keep it in the lift and he actually got stuck in the doors of the elevator.”

Earlier this year, Savioke detailed new features that their Relay robots could have in the near future, including the detection of faulty Wi-Fi hotspots (depending on Wi-Fi to operate), the recognition of the trash can in the rooms to be picked up, and have a social component of the interaction with the guests by means of jokes and laughs.


The hospitality industry is always welcome to new innovations in tech to add to the value of guest experiences, however, concerns arise about the appropriate role of robots in the industry. Will they replace human jobs, or just act as a sideshow replacements to attract and entertain tourists?

The local Vegas culinary union, which represents more than 50,000 hotel workers on the strip, recently voted in May to cease, to hotels and casinos not accept any of the terms of their demands for new contracts — one of which is included in the addressing the growing problem of automation.

Ting acknowledges that the guests still want that human interaction, and they do not provide in the robots as a solution for all challenges in the hospitality industry-experience.

“Nothing replaces the real human hospitality that you experience in a hotel. That is the reason why you go to a hotel, that is what you can expect when you are in a hotel — a person who can feel how you really feel and anticipate your needs and make you feel at home when you’re on the road.”

Andrew Craft is a Fox News multimedia reporter based in Las Vegas, Nevada . Follow him on twitter: @AndrewCraft

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