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Passenger sues Qantas over the broken inflight entertainment system

 

A disgruntled passenger is demanding Quantas Airways fork over $74 after claiming that he was forced to sit through a 10-hour flight without the use of a rear seat entertainment system, reports The Telegraph.

Zoran Ivanovic of Melbourne in Australia, flying from Sydney to Hong Kong last May and claims that the TV screen on the seat in front of him was broken. He warned attendees, but the inflight entertainment was not fixed and Ivanovic claims that he was forced to endure the long flight sans-movies.

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Ivanovic is estimated that he would have watched five movies over the 10-hour journey. With an estimated value of $15 per flick, the flier estimates that he is due for a total of about $75 missed the entertainment possibilities of the airline.

He first took his case to the Victoria Civil and Administrative tribunal (VCAT) in Australia, but the VCAT dismissed the lawsuit claiming that it had no jurisdiction to rule on the case because the incident took place on an international flight.

Now, Ivanovic wants to take his case to a federal court.

Qantas did apologize for the passenger’s inconvenience and even offered him the 3000 frequent-flyer-points– but Ivanovic has not accepted the airline’s offer.

“The lord Ivanovic is injured by these unsolicited crediting of frequent flyer points if he does not believe that it adequately compensates him for the failure of the in-flight entertainment system,” said Lindsay Warren of VCAT.

But according to the Civil Aviation Authority (CAA), airlines “are not subject to the aviation laws” when it comes to in-flight entertainment and Ivanovic don’t have a case because having access to watching movies is not necessarily a right.

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“Passenger in-flight entertainment systems are provided at the discretion of the individual airlines,” said a CAA spokesperson.

“As with any element of a flight with a passenger is not happy with the way the passengers are free to file a formal complaint with the airline about in-flight entertainment system. It is up to the airline to deal with that complaint.”

And this is not Ivanovic’s first run-in with the airline. In March 2016, he was issued a “no-fly” notices after an argument with the staff at the Qantas lounge at Changi Airport in Singapore. Twelve police officers were called to the scene and Ivanovic was blocked from boarding the aircraft. After the altercation, the furloughed passenger sought to nearly $1,900 in damages.

The VCAT dismissed that claim.

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