Parents call Frontier Airlines for the treatment of unaccompanied minors

The parents of Carter and Etta and calls the way Frontier handled their children’ diverted flight when they were traveling alone.

(With thanks to Chad Gray)

Two parents in Florida are calling from Frontier Airlines after their young children, who were traveling without supervision, spent the night in a hotel when their flight got diverted. The airline, however, claims that it was the standard procedure.

Etta, 7, and Carter, 9, were traveling from Des Moines to Orlando on the 22nd of July after a trip to visit their grandparents when bad weather caused their flight to divert to Atlanta late in the night, the Atlanta Journal-Constitution reports.


According to the airline, the children were taken by a Border supervisor for a hotel room, where they were provided with food and sleep until they could fly out the next morning.

But their parents, Jennifer Ignash and Chad Gray, claiming that they did not know what was happening with their children and think Border should have gotten their permission for the transport of the children to a hotel.

Gray said the worst thing was not knowing what was happening with his children.

(With thanks to Chad Gray)

“We never gave approval for that to happen,” Gray told the Journal-Constitution.

Etta and Carter allegedly had to borrow a phone from another unaccompanied minors to contact their parents. “Without that child, we had zero idea where our children were,” Ignash said.

But a spokesman for Frontier Airlines told Fox News that children in contact with their mother before they are transported to the hotel, although the father could not be reached until the next morning.

“The safety of our passengers is a top priority at Frontier Airlines and the well-being of unaccompanied minors is no exception,” the spokesman said.

“We understand how an unexpected delay caused by the weather can be very stressful for a parent and our aim is to take the passengers to their destination as quickly and safely as possible.”

Frontier cost of € 110 fee for unaccompanied minors up to the age of 5 and 14, but will only allow them to travel on direct flights, according to the airline website.


Ignash said parents who may have children who travel alone need to understand what the airline policy and procedure and a direct contact.”

Gray told the Journal-Constitution the worst thing was not knowing what was happening with his children. “You want to minimize the risk that you have children and you want to protect them. And that you have no control over the process, I think, a really, really frustrating,” he said.

Michelle Gant is a writer and editor for Fox News Lifestyle.

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