United Airlines apologized this week after a new mother, claimed to be a flight attendant reprimanded her because her 8-month-old baby was crying during the flight.
United Airlines apologized this week after a new mother said a flight attendant told her that the “absolutely unacceptable” for her 8-month-old baby to cry for more than five minutes during the flight.
Krupa Patel Balal, her husband and son had just begun their flight from Sydney to San Francisco on Tuesday, when the baby began to cry, KTVU-TV reported. A flight attendant approached her after about five minutes, and “shouted” that it is “absolutely unacceptable” for the baby to cry, the mother claims.
“I would be part of the rule, that the babies are not allowed to cry for more than 5 minutes,” Balal wrote on Facebook. She said that she paid $28.99 for in-flight WI-fi to share its experience in real-time.
“I would be part of the rule, that the babies are not allowed to cry for more than 5 minutes.”
– Krupa Patel Balal, new mother
The mother, travelling in business class, wrote that she tried to soothe the child and tried to explain to the guard that his cries were not of her control.
Balal claimed that while the captain apologized, the flight attendant remained “unapologetic.”
Balal promised that her family “will never fly United again.”