A group of 40 young people on their way to Mexico for a mission trip were kept off their flight.
A group of young people, under the leadership of Mexico, was kept off a flight for being late – however, the group of young people pastor feels the debt is with American Airlines.
William Davis, a youth pastor at Clays Mill Road Baptist Church in Lexington, Ky., said he and his group of 40 young people were on the road to Irapuato, Mexico, as part of a mission to help children.
The group came to the Cincinnati/Northern Kentucky International Airport, and 5:58 in the morning and two hours before their 7:54 pm flight to Leon, Mexico on August 7. However, the early arrival was met with a chaotic check-in experience, which lasted for an hour and a half, Davis claims.
“I’ve flown with many groups in my 10 years as a youth pastor, but I have NEVER had an airline on the process of a group like this,” Davis wrote on Facebook.
“(An employee) told (the employee to check in) for the processing of all of our 40 tickets and then process all of our 40 bags,” he wrote in the post.
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“The lady whose name I do not know attempt to run all 40 bags under my name,” he continued. “Apparently, this strategy does not work. She then had to go back and do it the regular way…”
The teens could not book another flight until the next day.
Davis explained that it is a woman to help them to go back and check the 40 members of the group, taking precious time.
As soon as the teenagers had their tickets, ” she walked up to the gate,” after I get through the security. However, they were too late.
“These kids had to raise $1,500 to go on a journey, and they missed two days.”
– William Davis
“The lady at the gate (Jennifer) told us that the door was closed and that we could not on the plane that just sat there because we were 3 MINUTES LATE,” Davis wrote.
Davis said he pleaded with the carrier member of the crew to let the teenagers, who had saved for two years to raise the money for the mission trip to Mexico, on to the plane.
Youth pastor William Davis, the debt of American Airlines for the delay.
In place of the youth group looked out the window as the ground crew removed their suitcases from the plane.
“They sent the plane without 40 passengers,” Davis said in an interview with the Lexington Herald Leader.
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Davis said that they were able to book a flight for the next day, but the stranded group had to shell out $880 in 11 hotel rooms in Cincinnati for the night, and wasted $530 on the 11 hotel rooms they had already booked in Mexico. They also had to come up with $320 for breakfast the next day, the Herald reported.
Davis said that the children had to save for two years to go on the trip and ended up missing two days.
“They had no help for anything,” he told the Herald.
“These kids had to raise $1,500 to go on a journey, and they missed two days,” he said.
Davis claims that the airline representatives he contacted told him it was the group’s “fault that we are too late, and so there is nothing they can do,” the Herald reported.
American Airlines told Fox News the investigation into the incident.
Davis said that when they finally arrived, they had a great time.
“We are aware of the problem, and our customer relations team reached Mr. Davis to obtain additional details of what happened at the airport. Our [Cincinnati airport] team is also a review of these allegations. We never want to disrupt our customers ‘ travel plans, and sorry for the trouble this caused. The group was rebooked on a flight the next day.”
Davis said that the parents filing complaints with the airline, but he wants the carrier to take responsibility.
“I want them to admit that it’s their fault,” Davis said. “We were just trying to do something for the Lord. Their error hindered our journey.”
Davis noted this is the first time in the 10-year mission trip history, which he has booked with American Airlines.
Davis said that the church is the hosting of the mission trip for 10 years, but this is the first time that they were booked on American Airlines.
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Although the group to Mexico and had a great time, the nightmare of the journey continued — the aircraft lost three bags.
“The mine is still on the way,” Davis said Friday night, the Herald reported. “They found it today in Cincinnati.”
Davis not immediately respond to Fox News’ request for comment.
Alexandra Deabler is a Lifestyle writer and editor for Fox News.