‘Just a small group of patients requires medical assistance via e-consultation’
More and more general practitioners and medical specialists provide the opportunity to medical questions via e-mail or website, but almost no one uses it.
That concludes the research institute NIVEL in a Tuesday published research.
Six in ten family doctors and 34 percent of the medical specialists expressed that last year with them via the internet, a question could be asked, but for both groups of health care providers was that possibility but 3 percent of the zorggebruikers used. An e-consult can doctors be declared to the insurer.
Surveyed patients see lack of personal contact as the main object of e-consults. In addition, there are less opportunities for questions. It is striking that people in the digital consult have tried ourselves, are more positive than people who have any experience of it.
That an e-consult can be done when it is convenient, the respondents see as a positive thing. There is, therefore, more time to think about the question they want to ask.
The results of the research are based on a database of more than six hundred of the Dutch.