Jet2 has apologized after an airline employee asked for a little boy to prove his disability before he could fly with his scooter.
A 10-year-old boy with a motorized scooter had a “complete meltdown” after a Jet2 airline employee asked for proof of disability, before he could fly.
Jack Johnson, who has Duchenne muscular dystrophy, was with the parents, Alex and Andy, at the Airport of Split, in Croatia, on the way home from a recent vacation as well as the “humiliating” incident occurred.
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Alex told the BBC their trip was “ruined” when they tried to check in for their flight back to England, and the employee said that there was no record of Jack’s disability on file.
While there allegedly is no problem when the family flew in for their holidays, the spokesman of the airline, Alex said that they needed two days ‘ notice to him to travel with his scooter.
Alex claims that she asked: “have you a proof of your son is disabled?”
The family was eventually allowed on a flight two hours later, but Alex said the whole experience left Jack of the region.
“Jack does not like fuss or a different feeling,” she told the BBC. “He was so shy.”
They also said that the following day her son had a “complete meltdown” and the concerned mother blames the airport incident.
“I want lessons to be learned and all employees receive training to ensure that this never happens again to another person with a disability. They should be treated with dignity,” said Alex.
The airline has since apologized for the “upset caused.”
“We are very sorry to hear of this experience, and we appreciate that very annoying for Jack and his family,” a spokesman for Jet2 wrote in a statement to Fox News.
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“We are in contact unconditionally apologize for the issue caused, and we would like to reassure the Farmer, his family and all of our customers, that this is not our normal standard of service. Although this is an isolated incident, we have [learned] lessons and we are urgently reviewing our procedures to ensure this does not happen again.”
Michelle Gant is a writer and editor for Fox News Lifestyle.