Both LaGuardia Airport in the New York city borough of Queens and Newark Liberty International Airport in New Jersey ranked last in their respective categories.
(Jeffrey Greenberg/UIG via Getty Images)
Bad news for anyone who is planning to fly to or from the New York metropolitan area anytime soon.
J. D. Power has its 2018 North America Airport Satisfaction Study, and both LaGuardia Airport and Newark Liberty International Airport, and the lowest in their respective categories of “large” and “mega” airports.
JFK did slightly better, ranking 14 out of the 19 “mega” airports examined, according to the report.
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Despite the news, J. D. Power found that, overall, passenger satisfaction was at an all-time high in 2018 — 761 out of a 1000-points — largely thanks to the increased satisfaction of the customer with the security checkpoints, self-service check-in stations and the food, beverage or retail options.
The 2017 study ranked overall satisfaction in 759.
“North America’s airports have done a great job managing the passenger volume, adding amenities and keeping travelers moving in spite of some remarkable challenges, but they will be put to the real test for the next few years,” said Michael Taylor, J. D. Power, which further noted that a number of the airports were maintaining the overall satisfaction score, even in the midst of large-scale construction projects.
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Under the airports ranked as the best in the “mega” category of the North America Airport Satisfaction Study are: Las Vegas McCarran International Airport and the Orlando International Airport, which tied for the top spot (with a score of 781 out of a possible 1,000); Detroit Metropolitan Wayne County Airport come on the second place (775 points); and from Denver International Airport in the third (771).
John Wayne Airport in Santa Ana ranked the highest (815 points) of any other airport studied in JD Power 2018 rankings.
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As for the “big” airports, the top-ranked are, for example, John Wayne Airport, Orange County (815 points), Dallas Love Field (810), and Portland (Oregon) International Airport (804).
There was also a ranking of “medium” airports, which placed Buffalo Niagara International Airport and at the top (814 points), followed by Indianapolis International Airport, (811) and Southwest Florida International Airport (810).
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If Newark (701 points), and LaGuardia (678), this year’s report marks the second year in a row that both were ranked last in their individual categories. They were also on the second-to-last and last, respectively, in 2016, according to the study, when both are part of the “big” airport group.
For more information, read the report from J. D. Power.