Indiana hotel allegedly against the woman $350 for a bad review

An Indiana woman who was staying at the Abbey Inn in Nashville, Indiana, was allegedly for a fee of $350 and threatened with legal action for writing a negative review.

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A woman in Indiana said that she was stunned after she posted a negative review about her bad experience at a hotel — and promptly got an extra $350 costs and a threat of legal action.

Katrina Arthur told WRTV she and her husband stayed at the Abbey Inn & Suites in Brown County — about an hour south of Indianapolis, in March 2016, but claimed that their stay in the 40-year-old hotel “was a nightmare.”

Hotel against Indiana couple $350 for a bad review-

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“The room was unkempt, and it looked like it was not cleaned since the last people stayed there. We checked the sheets and I found hair and dirt,” Arthur said. She added that it reeked of sewer and had a weak water pressure and broken air conditioning.

When Arthur tried to find the hotel staff, they said that they came up short and had to clean the room yourself.”


So, if the hotel asked Arthur to review her stay at the Abbey Inn, she made sure that her experience was heard.

“I was honest,” Arthur told WRTV. “I wanted people to know not to waste their money, because I know that people save their money for special occasions.”

As soon as Arthur posted her review, she said the hotel charged her $350 and threatened her with legal action. She removed her review.


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Arthur said that it felt as if the hotel was to “punish” her “for true,” and they contacted the Indiana attorney general’s office.

That office filed a lawsuit Dec. 15 at the Abbey Management — who allegedly owned and operated by the hotel in Arthur’s 2016 visit, WRTV added.

The lawsuit allegedly states that the Abbey Inn is a policy by which they charge customers the fee for the bad reviews, of which the state of Indiana alleges violations of state Deceptive Sales Act, which aims to change “deceptive and unconscionable sales practices.”

The lawsuit alleged that the policies, reportedly in place from Sept. 2015 until Nov. 2016, read: “You agree that if you have problems with our accommodation, and fail to provide us with an opportunity to those problems while the guest is with us, and/or refuses our exclusive remedy, but then disparages us in any public manner, we are entitled to charge their credit card an additional $350 damage. Should the guest refuse to retract any such public statements, legal action may be pursued.”


The policy can be found in a document on the website of the hotel, but it was not provided to guests or somewhere else in the inn, according to the lawsuit.

Arthur, who said: “there is nothing wrong with being truthful,” said she wants her $350 back of the hotel.

The Abbey Inn did not immediately comment on Fox News. A call to the Abbey, LLC, identified as the owner of the hotel, was not answered.

Nicole Darrah cover breaking and trending news for Follow her on Twitter @nicoledarrah.

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