An undercover investigation revealed the cringe-worthy cleaning practices in the Sheraton (above), the Salam and the Shangri La hotels in Harbin.
Forget bedbugs or mysterious spots — a number of practices on a trio of Chinese hotels are much more disturbing.
The cleaning of the crew on the three high-end hotels in northern China, were caught with the help of a number of less-than-sanitary methods for cleaning the rooms of guests, including exfoliating mugs with a toilet brush, washing the bathroom floor with toilet water, and folding clean towels on the bathroom floor.
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Hidden camera footage of the incident was shared with the Chinese streaming site Peer Video on Tuesday, and confirmed that it is real by the city of Harbin, the ministry of tourism, the South China Morning Post reports.
The offending hotels include the Kempinski Hotel Harbin, the Harbin Shangri-La Hotel and the Sheraton Harbin Xiangfang Hotel, all of which are located in Harbin, the capital of the Heilongjiang province in the northwest of China.
Each hotel has also been fined by the city and told to fix the problem, the Post added.
The Shangri-La has already announced that it plans to “cooperate with the local government to properly implement all hygiene measures,” and also vowed to conduct its own investigation into the practices.
“If what is shown in the video was proved to be true, it would be a serious violation of our hygiene and it would not be acceptable,” a hotel representative told the Post.
The Kempinski Hotel Harbin has called the cleaning habits “unacceptable” and confirmed that the Kempinksi employee shown in the video was fired, The Sun reports. The Sheraton also has been discussed on the video, writing that it “deeply sorry” for the actions of the cleaners, the hotel is re-trained on Wednesday, according to Beijing-based media outlet Caixin.
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The footage, which was reportedly shot by an undercover journalist for the Pears Video, had also revealed a number of cringe-worthy methods for cleaning up. Among other nasty practices, these included: cleaning, drinkware, and a bathroom with a toilet brush, then immediately using the same brush for the cleaning of a toilet; dipping a towel in the toilet water before you scrub the floor; the use of a single cloth to clean glassware, a trash can and the toilet bowl; and folding blankets and towels on the floors of the rooms.
The undercover reporter had even asked one of the employees if the rest of the staff of the same practice, and was told that they did, but that “We never talk about it,” the Independent reports.
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According to the South china Post, the rooms of the three hotels that range from about $105 to $410, – per night.