Google lost Home at last and Chromecast: What to do

File photo: Richi Chandra, Director of Product Management, Google Chromecast, talks about the Google Home Max loudspeaker during a launch event in San Francisco, California, USA October 4, 2017. REUTERS/Stephen Lam

June 28 Update: This story has been updated with the Google correction at the end of the outage.

“OK, Google, back to work.” Yes, if your House and Chromecast devices will not work, you’re not alone. All signs point to a large-scale outage, and Google told customers that it is already working on the solution.

The search giant is currently receiving and responding to complaints on the Google Chromecast and Home device owners with @madebygoogle Twitter account. The first complaints about this problem seem to have been posted early this morning, around 2 A. M. EST, and some, such as user @kaileyo820, claiming the problem has arisen after an update.

What to do

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On June 27, at 6:18 pm Eastern, Google announced the rollout of a solution that would take 6 hours to get Chromecast and household appliances. The search giant advises device owners to reboot their House speakers and Chromecasts to get them up and running.

There are two ways to reboot your Google device. The first method is to unplug the power cord, leave it unplugged for about a minute and then plug it back in. You can also reboot your device via the Google Home app, by tapping on Devices in the top right corner, find the device card for the sick at Home or Chromecast, tap the three-dot menu button and select Settings. Then tap the three dots button on the next page, and then select restart. Full details can be found here.

In a response to user @CryptoChigurh, who asked about their Chromecast does not work, @madebygoogle noted “we are already aware of and are working on it. We will keep you informed once we have a solution.”

The only advice that Google seems to indicate that the rebooting of the equipment by unplugging them from the power and plugging them back in two minutes later. This would be a “refresh” of the connection.

The other thing Google is the demand of its customers to verify the version of the firmware of the device, due to the opening of the Home app, tap devices in the upper-right corner, tap the Chromecast card, tap the three dots icon, and then tap Settings.

We’ve reached out to Google for comment, and we’ll update this article if and when we get a response and when the issue is resolved.

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