News

Gay couple ‘disappointed’ with Eva Air, the airline claims separated families during the boarding

A gay couple is claiming the airline separated them, but allowed the right of families to the board of directors together.

(Reuters)

A gay couple claim they were separated during the priority boarding while straight families were allowed on the board together.

Jeff Cobb and his spouse flight from San Francisco to Taipei, Taiwan with their 19-month-old child on Saturday, when Cobb says an airline is a member of the crew told the men that they could not both board in the family boarding group.

AMERICAN AIRLINES APOLOGIZES TO PASSENGER FOR THE ‘FRAGMENTED’ CASE, MISSING ITEMS

“My husband and I told only one of us could become a member of our 19-month-old baby in the family boarding group of EVA Air 27 of the SFO on 9/1/18,” Cobb wrote on Twitter. “I explained that we were both the father of the child, and they said it was their policy that only one of the parents, the board of directors and the other has to wait in the normal line. The have not flown EVA before, I accepted it and let my husband and child while I was on board later.”

@EVAAirUS 1/3 My husband and I told only one of us could become a member of our 19 month old in the family boarding group of EVA Air 27 of the SFO on 9/1/18. I explained we were both the father of the child, and they said it was their policy that only one parent can board…

— Jeff (@jeffcobb415) September 2, 2018

Cobb said when he finally boarded the plane, his spouse told him right families had been allowed to board all together.

“When I met him in the plane, he said there were a lot of other (heterosexual) families all boarding together,” Cobb said, International Business Times. “I am very disappointed that the EVA ground staff at SFO think it is OK to separate same-sex families at the time of boarding. I will definitely not fly with this airline again after this incident.”

UNITED AIRLINES APOLOGIZES AFTER FLIGHT ATTENDANT CHILD FORCED TO SIT IN ‘A DANGEROUS POSITION’

The airline’s family boarding policy is not available on the website and Eva Air will not immediately respond to Fox News’ request for comment, but a representative told the International Business Times, the incident was a “misunderstanding.”

“EVA Air and especially our San Francisco International Airport, the team sincerely apologize to all passengers affected by this incident. It is our policy that passengers who are traveling with babies can board with priority,” a representative said.

1/4 EVA Air and especially our San Francisco International Airport, the team sincerely apologize to Mr. Cobb, his spouse and their daughter for their experience. EVA has a zero-tolerance policy for discrimination of any kind.

— EVA Air (@EVAAirUS) September 5, 2018

“The policy is no limit on the number of supervisors to specify whether the relationship with the child. This unfortunate incident was the result of a misunderstanding,” the statement continues. “Our San Francisco ground-handling agent understood that only one of the parents, the council can with a baby. We have apologized to passengers and reminded us airport staff and agents on our priority boarding policy, so that we can prevent this kind of incident from happening again.”

2/4 EVA Air is an inclusive company and we are happy with all families. It is our policy that passengers who are traveling with babies or children can have priority boarding. The policy does not limit the number of supervisors to specify whether the relationship with the baby or child.

— EVA Air (@EVAAirUS) September 5, 2018

3/4 To prevent a crowded and unsafe jet bridge on 1 September, the flight, the gate agent incorrectly informed passengers that are boarding with priority family boarding would be restricted to a one adult, one child ratio.

— EVA Air (@EVAAirUS) September 5, 2018

4/4 We apologize for the unfortunate event for all parties involved. EVA is the view of our diversity training with our airport staff and agents to ensure that this does not happen again.

— EVA Air (@EVAAirUS) September 5, 2018

FOLLOW US ON FACEBOOK FOR MORE FOX LIFESTYLE NEWS

Who on Twitter called the airline’s “shameful” and asked for a better training of the staff.

@EVAAirUS Embarrassing

— Xavier Yannes (@xavieryannes) September 5, 2018

Train your staff @EVAAirUS
Unacceptable

— hellodev2 (@hellodev21) September 4, 2018

This is not the first airline to be accused of the divorce of a gay couple that while the straight couples together. In July, Alaska Airlines apologized to a gay couple after one of the men said an airline stewardess gave “preferential treatment to a straight couple.”

Alaska Airlines said that the incident was due to a accident involving another couple in the Premium Class.

Alexandra Deabler is a Lifestyle writer and editor for Fox News.

Follow us

Don't be shy, get in touch. We love meeting interesting people and making new friends.

Most popular