A Vietjet employee has had her pay and bonuses slashed about the incident.
A gate agent with VietJet has reportedly been punished for tearing up a passenger’s ticket after he came to the gate only moments before his plane was about to take off.
As reported by 9 News Australia, VietJet passenger Luu Ming-Hoang, 43, had actually arrived early to check in for the flight of the capital from Hanoi to Ho Chi Minh City, about 5 hours, But since the plane was not scheduled to depart until 5:50 pm, he went to a food supplier for a bowl of noodle soup.
FLIGHT ATTENDANT FILMED FROM THE AIRCRAFT WHILE PREPARING FOOD
“While waiting for boarding, I went to eat in a bowl of pho about 30 or 40 metres from the port,” he told reporters, according to News 9. “After I finished eating, I went back to the chair to fly, and heard the speaker at the airport say,” You invite passengers Luu Minh Hoang, the last passenger on the flight.'”
At this point, Luu says he raised his hand and went to the gate, to hear that he was too late to board. This allegedly happened at 5:41 pm, or approximately 9 minutes before take-off.
“At that moment I was very calm,” said Luu, who was going to ask why he is not allowed on the flight. The agent then explained that boarding school Luu would be a delay of the plane — and to hammer the point home, she tore his boarding pass.
VIEW: HEROIC SECURITY OFFICER REMOVES SMOKE THE POCKET OF THE CROWD
In the images of the incident, Luu can be seen arguing with the agent first, and then a nearby security officer. He Later told reporters he felt “terribly annoying”, and even “humiliated that my situation was downplayed.”
Fortunately for Luu, VietJet actually is agreed that the employee’s treatment of him was “humiliating”, and claimed to have taken disciplinary action against the gate agent in response, reports Inc.
“The employee is the attitude towards these passengers when delayed, and the law of the cancellation of the boarding pass was not an appropriate way to communicate with customers,” said the airline in a statement obtained by News 9.
FOLLOW US ON FACEBOOK FOR MORE FOX NEWS
The company has also confirmed that her salary and bonuses, would be reduced as a consequence of her actions.