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EasyJet passenger turned away at the gate because airline gave someone else her seat

Ellen Marandola, 20, fly to Sardinia from London Stansted last Friday with a friend, but was told at the last minute that they would not be able to board the plane.

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A young woman on board an EasyJet flight were turned away at the gate because she had given another passenger her seat.

Ellen Marandola, 20, fly to Sardinia from London Stansted last Friday with a friend, but was told at the last minute that they would not be able to board the plane.

According to The Independent, the two friends had spent £283 ($366) on return flights, plus AirBnB accommodation for three nights in the Sardinian capital Cagliari.

But despite the check-in without problems and are assigned seats 1A and 1B – Ellen told the website that she was instructed that she could not fly, because her seat was broken and that she should wait at the gate in case of any other passenger has failed.

The airline later turned out that the other passenger, who was broken – chair 7A – but because they are already on board the plane, they got Ellen’s seat.

They added that Ellen was chosen to dispose of because they checked in the last.

EasyJet claim that they made an announcement asking for volunteers to be bumped, but Ellen and her friend said that she could hear nothing.

According to the mother of Ellen, the airline only offered a replacement flight was a stopover on the mainland of Italy to fly to Sardinia the next day.

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When Ellen the friend asked to disembark from the plane, so he could be with his friend, the airline told him that they would not reschedule a new flight for him.

According to the mother of Ellen, the airline only offered a replacement flight was a stopover on the mainland of Italy to fly to Sardinia the next day – despite the fact that there are other options that would have taken her directly to Cagliari that night.

She also claims that her daughter was not offered compensation.

The airline told The Independent, “[We] are sorry that Ms Marandola was not able to travel the flight to Cagliari on 3 August.

“Our team of customer service at the airport offered alternative flight options to her, including other airlines.

“But Mrs. Marandola told them that they do not want to take one of these flights.

“We have also explained the compensation she would be entitled to and will be in contact with her to arrange this.”

This article originally appeared on The Sun.

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