DoubleTree hotel apologises for sign to refuse military members during the post-deployment ceremony: ‘Very offensive’

A DoubtleTree by Hilton hotel has apologized and fired two employees, a sign that went viral to deny service to the military.
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A DoubleTree hotel in Colorado Springs, Colo., is apologizing for a sign placed on the bar of the hotel to refuse to accept members of the military.

Last Thursday, a group of 600 members of the military and their guests attended a post-deployment ceremony, and, in the middle of the event, a sign was reportedly placed in the bar of the hotel, denying further service to the participants.


“No longer active military personnel and their guest(s)” the sign read.

Disabled veteran Aimee Osbourne, who was at the event, took a picture of the sign and posted it on Facebook, claiming hotel employees treated the members of the “sucks” for “no reason.”

“So last night we took more than 600 people to the DoubleTree Colorado Springs and paid more than $50 per person,” Osbourne wrote on the Facebook post, which has since been removed, FOX 28 reported. “Treated us like shit, refused to eat for guests in the bathroom or in the chat. They said when they sit they are served. They pay us more than $12 a drink that we already paid. And then this sign on the bar! This event was a post-deployment ceremony! These men and women were honored for serving our country, but I think that where they are in the double tree is too much! Just so you know, we have no damage to the building and there was no reason to treat us this way!”


The post quickly went viral and got the attention of general manager at the DoubleTree hotel, Daniel Kammerer, who apologized for the incident and confirmed the “two supervisor level of the employees who are involved in the creating and displaying of the character are dismissed.

“I wanted to take this opportunity to provide once again my sincere apologies for the situation that took place last week during a Military Ball held in our property. I take this matter very seriously, and personally, I have a brother who is a Veteran of the Navy,” the statement read.

“Two Managerial level of the employees, who have since been terminated, made a bad decisions, including the display of a character that they created, that we find very offensive. Their actions were in no way connected with the values of the management. Their actions do not match our principles or beliefs, and this is not how we train our employees. We deeply regret the offence to the service-members and their guests, have a refresher training of our employees to ensure that this does not happen again.


“We are honored and proud to our Military community and their families, and look forward to continuing to serve those who serve us. Again, we are very sorry for the situation that occurred at our property and welcome all Military service members, their families and the community to our hotel.”

Osbourne told KOAA News 5 that she accepted the apology, but “it is a pity that someone had to lose their livelihood” over the incident.

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