United sent a family dog, Irgo, to Japan instead of Kansas accidentally.
(iStock / Joseph Swindle)
After a mix-up with United, which resulted in a family the dog is sent to Japan, instead of Kansas due to an error, Irgo the German shepherd is back home.
According to his owners, Irgo travel by private charter Thursday on a nearly 12-hour long flight, leaving Narita International Airport in Tokyo at 10:30 a.m. local time and arriving back home in Wichita, Kansas, around 8:25 pm
Irgo ended up in the foreign country, erroneously, as his boss, Kara Scams, moved with her family and pet from Oregon to Kansas.
Scams was on a journey to Wichita with her two small children on a United flight Tuesday. 10-year-old Irgo was flown on a separate flight on the same day, KCTV reports.
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Since Irgo is a large breed, he had to be transported by the kennel in the cargo hold of the plane. When Scams went to pick up her dog from the cargo facility, they discovered Irgo was missing and there was a Great Dane waiting in place of. They learned that the two dogs had been mixed and her dog had been sent to the Great Dane’s destination in Japan.
Scams told KCTV she has no idea how the mix up happened, but the airline told her the kennels looked similar. “I just want to know where my dog is,” she said. “They have our paperwork to say here that this is the right dog, but we do not know. It is just terrible.”
The airline reportedly told Swindle because Irgo was on an international flight, he would have to be quarantined for up to two weeks before he can be flown back, according to KCTV.
“At this point, all I can do is hope that my dog will be OK and return safely,” she told KCTV. “I don’t know what else to do at this point. I can’t cry. I’ve cried too much.”
The airline confirmed the mix-up in a statement to Fox News: “there was An error during connections in Denver for two pets sent to the wrong destinations. We have notified our customers that their pets have arrived and will arrange to return the animal to them as quickly as possible,” United spokesman Jonathan Guerin said.
“We offer our apologies for this mistake and be with the supplier of the kennel where they were kept overnight to understand what happened.”
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This is not the first time United has made headlines for an issue in which pet transport. Earlier this week, a dog died on a United flight after the supervisor allegedly told the passenger she had to save the pet and the chest in the overhead bin, despite the fact that they paid $125 to the pet on the plane with her.
Michelle Gant is a writer and editor for Fox News Lifestyle.