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Delta Air Lines-CEO Ed Bastian, has weighed in on the airplane seat etiquette after a meeting between the two American Airlines passengers went viral in a dispute over a reclining seat.
Bastian, on CNBC’s “Squawk Box” on Friday, said that the passengers have to ask for permission to be their co-passengers to reduce their seating capacity.
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“I think customers have a right to have a rest … [but] I think it’s the right thing to do, if you’re going to have to rest with the person who you are asking if it is OK, for the first time,” said Bastian, who was asked about the recent controversy.
“If a person knows that there is a high person on the other side of them, and they want to lean back in their chairs, and I think that’s the polite thing would be to make certain it’s OKAY.”
Bastian stated that he believed that his coach, that he never reclines.
“I think customers have a right to have a rest… [but] I think it’s the right thing to do, if you’re going to have to take a rest in a person who is asking you whether or not it is right first time,” said Bastian, who was asked about the recent controversy. (Photo: iStock)
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“Since I am the chief executive officer of the airline, and I don’t think I should be reclining in my chair. [But] I [also] has to say is, if someone reclines into me,” he said.
The incident, known as the “reclinegate” in question, a male passenger on an American Eagle flight (a wholly owned subsidiary of American Airlines), which, allegedly, punching the top of the chair, a woman sitting in front of him. The woman, Wendi Williams, described the encounter as a “seizure.”
Williams said the man had asked her to bring her a chair while he was eating. Williams said that, they have to be, but the back of her chair as soon as he was done.
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“At that time, he began hammering away at me,” she claimed, and she was aware of one flight attendant.
After complaining to the flight attendant, Williams said, is that the American Eagle employee said the man, who turns out to have been sitting in the back row of the plane, and that it is “tight” and they gave him a free rum drink.
As for the video footage of the incident hit Twitter, however, some social media commenters have argued that the woman was in the wrong for inconsiderately reclining back, with the invasion of the male passenger’s personal space.
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While the incident did not occur on one of its planes, Bastian was sure to plug his own airline. Delta’s CEO said that the company is in the process of testing a “reduced-down” and “overall” no problems between the passengers and their seats.