Delta sends puppy to wrong location on cross-country trip
Delta Air Lines apologizes after misrouting puppy on a cross-country trip.
A Idaho family felt no puppy love for the carrier after a Delta flight mix-up and delivered, the wrong dog, and sent their new puppy on a cross-country adventure across three cities.
On the afternoon of March 18, KTVB reported that Josh Schlaich went to pick up his new pet, Ren, in the Delta in the cargo area of the Boise Airport and was shocked to receive another dog from Ren’s nest of Virginia on the basis of a breeder in the place.
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After contacting Delta to find are 8 weeks old white-and-white puppy, Schlaich quickly learned that Ren’s aircraft had departed on March 17, don’t travel from Virginia to Minneapolis to Boise, as planned, CNN reports.
Instead, the plane flew from Virginia to Detroit for an overnight stay before jetting to Los Angeles, and Salt Lake City, and finally landed in Boise on Sunday night.
For his part, Schlaich claims that the various attempts to make a call to Delta resulted in him being hanged.
“We went for a couple of hours not really knowing where this dog was. We didn’t know how it would be accommodated in the boarding facility. The dog is in a crate for two days,” he told KTVB. “It is a highlight of insensitive customer service and poor logistics.”
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While the Atlanta headquarters of the carrier does not immediately return Fox News’ request for comment, they did offer KTVB the following statement:
“We know that pets are important members of the family and apologies for the delayed shipment of a dog, who is now in the hands of the owner, after it is forwarded to the wrong destination,” a spokesman for the company said. “We have a fully refundable, shipping costs, and have the initiative for an immediate review of procedures in order to understand what happened.”
Of air travel has gone to the dogs, this is the fourth canine incident in the high sky news in the last week.
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On 12 March, a French bulldog died after they mistakenly posted by a flight attendant in an overhead bin for the duration of a trip from Houston to New York, but the owners carried the pet on the plane TSA-approved carrier they should be able to keep on their feet for the duration of your flight. United has since apologized for the matter and accept full responsibility for the incident, though the company could face a criminal probe in Texas for the animal’s death.
On March 13, the carrier accidentally sent a German shepherd to Japan instead of Kansas. The pet has now been reunited with his family.
On 15 March, a United Airlines flight was diverted after the dog was loaded on the wrong plane
Janine Puhak is an editor for Fox News Lifestyle. Follow her on Twitter via @JaninePuhak