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Delta, Korean Air apologizes after teens started flight about peanut allergies, left stranded in South Korea: report

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Delta Air Lines and Korean Air have apologized after two unaccompanied teenage minors were left stranded in South Korea after being booted from their connecting flight to the Philippines to take off, allegedly as a result of one of the boys have a deadly peanut allergy.

The mother of the teens has now filed a complaint with Delta, and now reportedly wants a refund, claiming that they are at the height of the carrier from her oldest son the allergy in advance, and that their excuse is not enough, as a result of what could be a fatal situation.

Delta Air Lines and Korean Air have apologized after two unaccompanied teenage minors were effectively left stranded in South Korea after start of their flight from Seoul to the Philippines for the take off.
(Reuters)

The sons of Charles and Prajakta Patel, on 15 and 16, respectively, the flight from Atlanta to Manila, where their father is at work in a temporary job, Yahoo Lifestyle reports. They were making the trans-atlantic trip on their own back to their parents after a visit to grandpa in the AMERICAN hospital.

The Patel teenagers’ journey back home started with a 14-hour Delta flight from Georgia to Seoul, that went smoothly, WSB-TV reports. Their travel plans took a turn for the worse, but when the boys tried to board a second flight from Seoul to Manila with Delta partner Korean Air.

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Though Prajakta on the height Delta of her oldest son, has a severe peanut allergy for their big trip, the brothers were shocked when a gate agent told them that peanuts would be served in the high skies,
(iStock)

Though Prajakta on the height Delta of her oldest son, has a severe peanut allergy for their big trip, the brothers were shocked when a gate agent told them that peanuts would be served in the high skies, Yahoo reports. After explaining the situation, the teenagers were allegedly told that they could with the flight or leave the plane and missed the trip. Although the Patel’s sons chose to board the plane, as per Yahoo, they were soon restarted.

“The gate agent came on the plane and told my sons,” said mama. “One of my children was shaking, they are just in a different country. Where were they going?”

Prajakta claimed that the gate agent even pulled her son’s shirt “to encourage him to move” out of the plane.

Confused, the teenagers found themselves back near the gate, and told flight officials that they were willing to sit in the back of the plane, with the brother with nut allergies wear a mask. In spite of their offer to compromise, a port staffer allegedly told the boys that were not allowed to get back in the plane that was now ‘closed’.

Shaken, the boys called their parents, who have tried to help them to Manila – to not quickly make use of The Sun reports.

“We were frantically calling Delta to help us figure it out,” Prajakta told Yahoo. “She said that the boys could fly a different carrier, but we did not know of their nut policy, so they flew with Delta back to Atlanta.”

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By the time they reached Atlanta (again), the teens had traveled for 39 hours, as per The Sun.

While representatives of the carriers not immediately return Fox News’ request for comment on the story, both Delta and Korean Air offered WSB-TV the following statements about the case:

“We’re sorry for this family’s ordeal, especially during what is already a difficult time for them,” a Delta rep said. “Delta and our partner Korean Air to communicate with the family and examining the processes surrounding this incident; we will provide our findings in our work to create a consistent experience for customers of Delta flying and our partner airlines,”

A spokesman for Korean Air, also offered similar feelings.

“Korean Air is fully aware that peanut and food allergies are an industry problem and no airline can guarantee a food allergy free environment. But we are reviewing ways to deal with this problem in a safe and attainable way,” a rep said. “We understand the risks for passengers with nut and food allergies and will certainly try to accommodate them better in the future.”

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“Korean Air has apologized to Mr and Mrs Patel and their sons. Customer service is an important pillar of the Delta, and Korean Air partnership and we regret that the Patel’s experience was not a reflection of our common values,” she continued. “That is not our style and we can and will do better.”

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Their mother, meanwhile, is in favor of more, in the hope that the airlines will improve their employee education policy on nut allergies.

“It takes a village to spread awareness,” she said, as per Yahoo.

The problem of airlines that nuts midflight has gained increased the viewer and the discussion in the last few months. Last year, two accounts of young boys suffering severe allergic reactions to peanuts, while on board the flights, made national headlines.

In March, a New York city mother struck American Airlines for the “limited” reaction of the cabin crew during the son’s almost fatal allergic reaction. Weeks later, a Texas family spoke out against Southwest Airlines, claiming that the carrier served peanuts on their flight, causing a severe reaction in their 9-year-old son, despite the warning from the airline of his life-threatening allergy in advance.

As of August, Southwest stopped serving peanuts on all flights at all.

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