Delta said they contacted the woman to apologize for the incident.
Delta Air Lines has apologized to a customer for calling the police after an argument about damaged luggage escalated. The customer, who is black, feels the incident with the customer service agent, who is white, is racist.
“I have a feeling that the situation was racial,” customer Arlene, who declined to give her last name, told Yahoo Lifestyle. “If a white person calls the police on a black person, it can end badly. If I were white, she may not have called.”
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In a statement to Fox News, Delta Air Lines, said they hope to learn from the female experience, to improve their customer service activities.
This is how @Delta Airlines customer service handles luggage damage claims by calling the police on his customers!! pic.twitter.com/HkT2DSTpQd
— OurAppGuy (@Ourappguy) September 18, 2018
“We apologize to this customer for her experience in the Boston baggage service office and Delta is in contact with her to better understand what happened. We take situations like these seriously, and we work with the customer to use this as an opportunity to learn from its experience and improve on the future of interaction with the customer.”
The incident happened on Aug. 24 when Arlene landed in Boston’s Logan International Airport from Kentucky. At the landing, she noticed that her suitcase had been damaged during the trip and went to the lodging of a claim with a Delta Air Lines customer service representative at the airport.
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“I was told that damage happens to suitcases, which I understand, but I wanted to report it anyway,” said Arlene Yahoo Lifestyle. “But it didn’t seem like anyone takes me seriously.”
According to Arlene, she asked for a manager and while they waited, said Arlene, the Delta employees began to talk about her.
“I was on the phone with my friend and mentioned they were talking about me,” she says. “When they told me, ‘no one is talking about. You’re out of your mind.'”
Arlene said she asked them to stop talking about her, and waited for the manager. When the manager came, said Arlene Yahoo Lifestyle he “fired” her when she complained about the employee, his or her behavior.
The manager of links after submission of Arlene’s luggage complaint, but before Arlene could get his name. When Arlene asked the manager to return or to name of another representative of the customer service, that is if Teddra, Teddra denied.
“He is not able to come back to here,” Teddra said Arlene, who replied, “But I need his name for my claim.”
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The situation between the women escalates when Arlene begins filming. Teddra, after refusing to provide information about the manager, picks up the phone to call the police.
“Hey Frank, it is Teddra. Can I have the state police in luggage, please?” she says into the phone. “I have a woman in my face for me to record and it will not leave the office.”
Arlene, that is to the left of the counter at that time said she followed up with Delta four times and not more than a tweet apologizing for the incident.
Hi there. I am so very sorry to hear that this kind of happened to you. Rude behavior will not be tolerated by our employees, no matter who they are. I will certainly take your feedback on to the appropriate agency for further investigation. *HSH
— Delta (@Delta), August 29, 2018
“I am so very sorry to hear that this happened to you. Rude behavior will not be tolerated by our employees, no matter who they are. I will certainly take your feedback on to the appropriate agency for further investigation,” the tweet read.
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Weeks later, Arlene and placed the images online, where it has made the round on social media. According to Arlene, ” she said in a Delta Air Lines employee reached out to her and asked her to delete the video — a request she refused.
“I would like to know why they called the police,” she says. “Business diversity training is needed.”
Delta Air Lines does not confirm whether the employee is still working for the aircraft.
Alexandra Deabler is a Lifestyle writer and editor for Fox News.