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Delta Air Lines attacked on social media for it takes longer to deplane than the actual flight

Delays in deplaning are not unusual, but it is usually 5 or 10 minutes, not an hour, the officials said.

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Delta Air Lines was bombarded with complaints on social media on Sunday after a flight from Minneapolis-St. Paul to Sioux Falls took an hour to deplane – five minutes longer than the flight itself. The airline blamed a shortage of staff and another aircraft landing at the same time.

Delta Flight 2048 was scheduled to land at 9:18 pm, but by the time the passengers were allowed to deplane, 10:33 pm.

Delays in deplaning are not unusual, but it is usually 5 or 10 minutes, not an hour, Dan Letellier, the airport’s executive director told USA Today.

“I do not know the exact timing of it, but obviously it was a lot longer than normal, Letellier said.

DELAYED AMERICAN AIRLINES FLIGHT LEAVES PASSENGERS ANGRY, SLEEP ON THE AIRPORT FLOOR

The passengers on board were frustrated by the long delay and went on Twitter to voice their grievances.

A Twitter user wrote a scathing response to the slowdown, “Just experienced the absolute worse customer service. Way to go @Delta!! Our plane had to sit for an hour in Sioux Falls due to YOUR human resources department. How thoughtless of you!”

Just experienced the absolute worse customer service. Way to go @Delta!! Our plane had to sit for an hour in Sioux Falls due to YOUR human resources department. How thoughtless of you!

— Denita Dinger (@DenitaDinger) March 12, 2018

“Why can’t we get off the plane in Sioux Falls? 30 min to wait. Tell us a short ground crew? Come on. Have you been here before, this is a quiet airport!” he said.

@DELTA Why can’t we get off the plane in Sioux Falls? 30 min to wait. Tell us a short ground crew? Come on. Have you been here before, this is a quiet airport!

— Peter Gruhl (@peter_gruhl) March 12, 2018

“We have been waiting on the tarmac longer than the flight itself. Really unacceptable,” another tweeted.

We have been waiting on the tarmac longer than the flight itself. Really unacceptable.

— Sami Zoss (@samizoss) March 12, 2018

Lisa Johnson, who arrived at the airport with her husband, Steve, pick-up of their 18-year-old daughter, was confused about the delay.

“I don’t understand. Why could they not put them on a fence?” she said to USA Today.

@sfairport why has my daughter been sitting on a @Delta flight for so long? Plz respond?

— Lisa Johnson (@lisakayj2480) March 12, 2018

The “unacceptable” delay, Letellier said, was due to a shortage of crew, and an extensive flight delay. A flight to Atlanta had to leave at 6 am, but not taking off until 10:25 a.m., USA Today reported. The late arrival took priority at the Sioux Falls airport, Delta officials said.

@Delta Unacceptable delay of incoming flight from MSP to Sioux Falls. Landed almost on time, but sitting on the tarmac for 35 minutes and counting as a result of slow ground staff…

— Drew Thompson (@dtlorman) March 12, 2018

“Delta apologizes to customers on the Flight 2048 from Minneapolis who were delayed deplaning in Sioux Falls, while Delta’s ground crews worked to board a flight at an adjacent gate,” airline representatives said in a statement.

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Letellier said: it is possible that the airline was understaffed, and had not enough ground crew working for the process of the arrival of the two flights at the same time.

Alexandra Deabler is a Lifestyle writer and editor for Fox News.

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