An American Airlines flight to Chile was delayed 15 hours, reportedly forcing passengers to spend the night on the floor of the airport.
An American Airlines flight to Chile was to return to the Miami International Airport after only an hour into the trip due to mechanical problems. The flight was delayed for 15 hours, reportedly forcing passengers to spend the night on the airport floor.
The flight back at the airport around 12:30 pm, just after the pilot reported a mechanical problem, Lakesha Brown, a spokeswoman for American Airlines told Local 10.
The company moved the flight for 12:30 pm on Sunday, but then it moves again for 3:45 pm.
‘MOB’ BREAKS OUT IN DES MOINES INTERNATIONAL AIRPORT AFTER A 14 HOUR DELAY
During the 15-hour delays, angry passengers claim they had to sleep on the floor of the airport, because the airline does not provide them with hotel accommodations.
One of the passengers, Jacob Chen, a video clip of the passengers in the terminal demanding “we want a bed” in Spanish.
Chen told Local 10 that the airline gave hotel accommodations on a number of passengers, but not everyone. He said that an airline employee told him there were no rooms available.
“We are landed again at 1 hour after being in the plane for an hour,” Chen said to Local 10. “It was not until 3 o’clock in the morning did the Us finally telling everyone to sleep in the lobby.”
American Airlines has refuted claims that the passengers were not offered hotel accommodations.
Chen said passengers were given a $7 food voucher, and were asked to “patience,” Local 10 reports.
Brown denies the assertion that not all passengers were offered hotel rooms and vouchers and said that the airline followed the policy of the company.
As part of the policy of the company, American Airlines offers passengers with hotel accommodations and meal vouchers when planes are grounded by mechanical problems.
American Airlines apologized for the incident in an official statement:
“Our team is aware of the extensive delay of the flight 957 Saturday night from Miami to Santiago, Chile, which was the result of a mechanical problem. We never want to disrupt our customers ‘ travel plans, and sorry for the trouble this caused. We have spoken with our Miami team, and the customers were provided hotel accommodations and meal vouchers.”
FOLLOW US ON FACEBOOK FOR MORE FOX LIFESTYLE NEWS
The airline also said passengers were given additional compensation for the situation.
“In addition, our customer relations team has reached all passengers affected to offer our apologies and an extra form of compensation for the delay.”