Deaf model and activist Nyle DiMarco called out Delta for offering him a wheelchair at the gate.
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A deaf model and activist had an awkward encounter after a recent Delta flight when an attendant met him at the gate with a wheelchair.
Nyle DiMarco, winner of Dancing with the Stars and America’s Next Top Model, was leaving the plane when he noticed that the Delta employee to wait on him.
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“Apparently deaf at an airport means that I need a wheelchair,” DiMarco wrote on Twitter, along with a video of the encounter.
Once the supervisor realizes the error, the two shake hands and everything seems to be fine. But apparently this kind of situations happened with others that are deaf or blind, as hundreds of people commented on DiMarco the tweet to share their own experiences and expressing their frustration.
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Delta responded to DiMarco a tweet, apologizing for the mix-up.
The airline was not immediately available for comment, but sent the following statement to the newspaper USA Today on the matter: “Delta apologises for a misunderstanding that resulted in this customer being offered with a wheelchair on deplaning. We are also working with our wheelchair service provider to investigate what happened.”
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Delta offers the accessibility of services, where the passenger, including for the blind, visually impaired, deaf and hard of hearing travelers.
For those who are deaf or hard of hearing, “on your request, our staff are available to assist you with boarding, deplaning, and connection between the flights,” according to the website of the airline.