to connectVideoCruise a passenger from England in the claims of a family’s holiday was ruined from the cabin floods
Kass Stone, a cruise ship passenger from London, England, and made claims that a family holiday was ruined because of a cabin, a flood that smelled like raw sewage.
As a cruise passenger, claims his family’s holiday was ruined when his family’s cabin began to flood with the “waste water” that smelled like a sewer.
Kass Stone, of London, tells Fox News he’s seeking a refund of TUI Cruises in May, but had not even heard of the company until, as he shared pictures of the ordeal on the social media sites, where the water bubbles out of the room.
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“Our hut was flooded with sewage,” the Stone, with a subtitle for the Facebook video, taken shortly after his departure from the Dubrovnik, which is on the 23rd of May. “No other alternative [to accommodation] is offered, in spite of the persistent bad smell, wet carpets and on the general sanitary conditions, especially for young children.”
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In the post, and a Stone added to it for more than a month since the ill-fated holiday at the OASIS Marella Celebration of the lining and is tagged as a “#nightmarecruise” and “#sewagecruise.”
The ship is not even able to move the Stone, and his family move to a new room, but instead took a taxi to try and dry the cabin floor. His family was forced to take a shower in the spa area and the rest of the weeklong trip.
Stone admitted that the GUY did try to make it up to them, but their efforts have been “pathetic.”
“My wife called, she smelt something, and upon opening it, the bathroom is uncovered to waste the water out of the bathtub drain,” Stone told Fox News. “It was starting to spill over into the cabin.”
“This is the day that it happened, and after we returned from the spa, we were in the room, we found a bottle of wine and a large tray in the cabin, take a shower,” he said to Fox News. “When we removed the cover we found four chocolate-covered strawberries, and an apology note from all the staff.
“We had a good laugh over one of the four strawberries on a large tray. It’s very convenient,” he added.
“You expect, perhaps, a sunburn, or a hangover on the holidays, but it is not possible for most cases of botulism by inhaling stinky sewer smell. It’s just ridiculous.”
— Kass Of Stone
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Stone said that the crew gave the family a £ 50 credit to their difficulties and, later, in trying to “push” him to sign a form acknowledging the charge.
“We have refused to accept what would have been 12.50 pounds ($62.42) per person — that’s not going to be covered up dinner for the family in one of the ship’s restaurants. My kids were sitting in the stench of the sewer system, which had soaked into the cab, carpet, Stone said.
“You expect, perhaps, a sunburn, or a hangover on the holidays, but it is not possible for most cases of botulism by inhaling smelly sewage, air,” he added. “It’s just ridiculous.”
A representative for the SEC, which are active in the Marella Celebration on a cruise, he said, the company is one of the attractions of the Stone as a gesture of good will.”
By Thursday morning, Stone said the GUY wasn’t in the family any compensation. They did, however, comment on his Facebook a video on Tuesday, asking him to send us a private message with the reservation a preference for a different problem.
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A representative for the SEC has now released a statement apologizing for the Stone of the ordeal, adding that she plans to make a “gesture of good will.”
“We would like to apologize for the Stone, a contracting party to the experiences of their cruise,” TUI said in a statement obtained by Fox News. “If the customer brought their concerns to the board of the ship, and our team is working hard to resolve the issue. We have to understand that this was a very disappointing experience and we will be in touch with the customer to apologize and offer a gesture of goodwill.”