‘Changes in public transport should be better communicated’

‘Changes in public transport should be better communicated’

Photo: Heijmans

Public transport carriers and the government must ensure that the consequences for passengers are reduced to a minimum, when in a region of the carrier, is being exchanged. Also should the changes be better communicated to the consumer.

That is stated in a report on the last quarter of 2016 of the OV Loket, the ombudsman for improving public transport. In total, the organisation received in this period 1.968 complaints of the travelers.

During this quarter was in several Dutch regions of the carrier are changed. The OV loket received the most complaints in the province of Utrecht, where Syntus transport took over the role of Connexxion. Also from the province of Limburg, where Arriva carrier Veolia was replaced were a lot of complaints.

The OV loket argues that with these changes more effectively to the consequences for the travelers to pay attention to. “It’s a change of the carrier not only to changes in the timetable. Public transport companies may also have different procedures and other subscription forms handling. The traveller is often the victim of and don’t even understand why there are suddenly a lot more must be paid for the same transportation”, as stated in the report.


Also at the ticket machines at the station, travellers are confronted with changes. Thus, according to the public TRANSPORT stop-shop a particular service, who was simply at the ‘old’ carrier, no longer be provided by the new public transport company. An example of this are the rural kortingsproducten of the NS, which no longer can be loaded in an area where carrier Arriva is active.

According to the OV Loket is public transport a public utility with large groups of the population are dependent on. Government cuts must not come at the expense of the good accessibility and affordable services. “People without a car would like to be able to independently travel, without being dependent on friends and acquaintances.”

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