British Airways said Sunday that it was still working on the recovery of the computer systems after a major system failure that caused the airline to cancel all flights out of London airports.
“Work remains to restore all of our IT systems, but we expect further disruption today,” BA said in a statement.
The airline offered to refund or rebook customers affected by THE failure and said that it hopes to work at a ‘normal schedule at Gatwick and the “majority of services” of Heathrow on Sunday.
British Airways flights from London Heathrow and Gatwick airports were cancelled Saturday because of the global problems with the computer, which results in mass confusion and chaos for tens of thousands of passengers on a busy holiday weekend.
The airline said that the suffering of a “major IT systems failure” all over the world. A British Airways official told Fox News Saturday there was “absolutely no evidence” of a cyber attack has caused the problem.
The airline announced it would cancel all flights from and to the airports-up to 6 hours by the IT failure. The airline urged passengers to avoid Heathrow and Gatwick, London’s two biggest.
Previously passengers at Heathrow reported long queues at the check-in counters and flight delays. A posted a picture on Twitter of the crew, or the writing port numbers on a white board.
“We have tried all of the self-check-in machines. No work, with the exception of one,” said Terry Page booked on a flight to Texas. “There was a huge queue for later it turned out that it doesn’t really work, but you do not discover that until you got to the front.”
Another traveler, PR executive Melissa Davis, said she was held for more than an hour and a half on the runway at Heathrow on board a BA flight arriving from Belfast.
She said passengers had been told they could not transfer to other flights, because “they can’t bring to our data.”
Heathrow said that the issue had caused “some delays for passengers” and it was working with BA to resolve it.
The problem comes on a holiday weekend, when thousands of Brits will travel.
BA passengers were hit with severe delays in July and September 2016 as a result of problems with the airline’s online check-in systems.
BA has not said what the cause of the problem, but says that it is working to resolve it as quickly as possible.
The Associated Press contributed to this report