Thousands of angry British Airways passengers on Sunday to face long lines, confusion and cancelled flights at London’s Heathrow airport and Gatwick as the airline worked on the repair of computer systems paralyzed by a massive global failure.
British Airways said Sunday that it is still working on the huge problem, causing the airline to cancel all flights from the two airports of London.
“Work remains to restore all of our IT systems, but we expect further disruption today,” the airline said.
The airline said that he hoped to get a “close to the normal planning’ at Gatwick and the “majority of services” of Heathrow on Sunday.
Saturday cancellations upended the travel plans of tens of thousands of people on a busy holiday weekend.
The airline offered to refund or rebook customers affected by the problem.
The airline operates hundreds of flights from Heathrow and Gatwick on a typical day — and both are important hubs for global travel.
Passengers who had spent the night at the airport, are confronted with long lines to check in, re-book or find lost luggage on Sunday. Dozens of flights from Heathrow were cancelled.
“Everyone is angry. There are people in tears,” said Melanie Ware, who flew in from Los Angeles and was an attempt to get to Venice on her honeymoon.
“We rebooked to Venice for tonight, which they have cancelled now,” she told Sky News. “So We have no way of getting out of Heathrow and they have not compensated us for everything, and we are stuck and this is the worst honeymoon ever.
“British Airways has ruined our honeymoon.”
Tonda Sallee, who is trying to fly to Frankfurt, said she was already in the queue for five hours, “and we have no idea how long we in the row. The rest of the day I’m sure, and we probably can’t fly out today.”
Many passengers complained about a lack of information from the airline.
“An 80-year-old woman was waiting on announcements, et cetera, and they fell over,” said the Londoner Terry Page, who managed to get on one of the last flights from Heathrow to Dallas-Fort Worth on Saturday. He and the other passengers, but their luggage did not.
“We helped her and she said:” I am so tired,'” Page said. “It is a terrible, terrible day.”
A British Airways official told Fox News Saturday there was “absolutely no evidence” of a cyber attack, the cause of the global IT-failurer.
BA passengers were hit with severe delays in July and September 2016 as a result of problems with the airline’s online check-in systems.
BA has not said what the cause of the problem, but says that it is working to resolve it as quickly as possible.
The Associated Press contributed to this report.