By Andrew MacAskill and Paul Sandle
LONDON (Reuters) – British Airways said its flights were returning to normal, passengers had to endure cancellations, delays and long waiting times at London airports, as the airline suffered its third-biggest computer failure in more than two years of age.
Wednesday’s woes are the latest in a string of problems with the BA, who was given a fine of $230 million in the last month, a huge customer data breach and be ready for a possible strike in a pay dispute with its pilots.
BA, owned by International Airlines Group (ICAG.(L), and apologized to customers on Wednesday to a disturbance and warned that it would take time for operations to return to normal.
More than 60 flights to and from Heathrow and Gatwick airports were cancelled, and more than 100 were put on hold, according to the departure boards at the airport. The problems started when people tried to check in for the first races of the day, and it lasted for about 12 hours.
BA would not confirm how many people were affected, but said it had experienced a “system problem” at power-on and check-in the flight to Heathrow airport, Gatwick airport and the London airports from the City centre.
Customers can make online check-in, while others complained of being stuck on the plane does not take off-for hours and hours. Passengers from as far away as Japan and India have complained about the delays.
Stuart Jackson, photographer’s business manager, said he was stuck on a grounded plane at Heathrow and had to miss his flight, disrupting the flow of the months and months of planning, and the waste of thousands of dollars.
“If I do that, I’ll just have to fly back home,” he said on Twitter. “BA has been a complete disaster and I will never fly with them again.”
The IT failure has occurred, when tens of thousands of people in the Uk are ready to jet off for a summer vacation on one of the busiest weeks of the year, the country’s airports.
The passengers wait in the long lines at the Airport, to Heathrow airport, if THE issues caused a delay in London, Britain, August 7, 2019 and in this picture on the social media. Paul Trickett, via REUTERS, is “NEVER AGAIN”
A little over a year ago, BA was forced to cancel flights at Heathrow, which is Europe’s largest airport, after problems with a supplier or customer in THE system. And in May of 2017 with a massive computer failure in the system, because it is a power supply problem to the left of the 75,000 customers stranded.
BA’s Chief Executive, Alex Cruz) promised that after the incident, the airline would have to take steps to make sure that your computer system failures would never happen again.
The company said that its systems were being hit on Wednesday, one of which is engaged with the check-in system, and the other handling the flight.
The airline said that it had been moved to a back-up copy of the manual systems in place to check that the passengers have to hold a few flights and gave customers the opportunity to rebook for a different day.
“What is indeed surprising is our failure to carry out their IT system, in view of the fact that the check-in treatment is a core skill for any airline,” said Gabriel, Destremaut, who works for the German rights of the passenger and the company Flightright.
“Having suffered a major it fault in 2017, we would expect BA to have learned from the mistakes of the past.”
Customers, meanwhile, expressed their anger.
Paul Trickett, a passenger at Heathrow airport, said the flight to Copenhagen was cancelled. As he waited in line for 90 minutes to see an agent to make an announcement told everyone to go home because there was no flight would be taking place at the airport.
Yesterday, hansen was forced to rebook a flight on Tuesday, after the airport staff had threatened to go on strike.
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“It was pretty chaotic,” he told Reuters. “It would be faster by boat.”
Jamie Boswell told him that his flight has been cancelled, as he was trying to make it in time. “Busy to change. Not ideal for a one-year-old,” he said.
The passengers are trying to get to Gatwick airport have faced delays due to an earlier fire on the rail line between Victoria and Clapham Junction railway stations, and the disruption of one of the main routes to and from the airport, located just outside of London.
Additional reporting by Tim Hepher; Editing by David Goodman and Jane Merriman