British Airways cancels all flights depart from Heathrow and Gatwick as part of a global crash caused serious disruption to travellers.
The airline said that it has suffered a “major IT systems failure” and that it is cancelling all flights to and from the airports up to 6 hours is The insistence of the passengers not to go to the airports.
Previously passengers on the Heathrow Airport reported long queues at the check-in counters and flight delays. A posted a picture on Twitter of BA staff writing port numbers on a white board.
“We have tried all of the self-check-in machines. No work, with the exception of one,” said Terry Page booked on a flight to Texas. “There was a huge queue for later it turned out that it doesn’t really work, but you do not discover that until you got to the front.”
Another traveler, PR executive Melissa Davis, said she was held for more than an hour and a half on the runway at Heathrow on board a BA flight arriving from Belfast.
She said passengers had been told they could not transfer to other flights, because “they can’t bring to our data.”
Heathrow said that the issue had caused “some delays for passengers” and it was working with BA to resolve it.
The problem comes on a holiday weekend, when thousands of Brits will travel.
BA passengers were hit with severe delays in July and September 2016 as a result of problems with the airline’s online check-in systems.
BA has not said what the cause of the problem, but says that it is working to resolve it as quickly as possible.
The Associated Press contributed to this report