An employee works on his / her computer on the new one Booking.com customer’s site in Tourcoing, France, on October 4, 2019. REUTERS/Pascal Rossignol
BRUSSELS (Reuters) – The European Commission said on Friday that travel to the site Booking.com had been committed at the end of the “manipulative techniques” for this, as it is falsely presenting them as your time is limited, and the misrepresentation of discounts.
The EU’s executive) and the netherlands Authority for Consumers and markets have been in discussion with the Booking.com for the past few years, and assumed obligations of the company to make its practices are in line with the eu consumer protection law.
“As a leader, it is essential that companies such as Booking.com to meet their responsibilities in this area,” Didier Reynders, EU commissioner for justice, consumers., said in a statement.
No one Booking.com it was immediately available for comment.
Booking.com was committed to the creation of a series of changes made by the 16th of June, according to the european Commission.
These include making it clear that the statement, “it’s the last room available.” provided only due to Booking.com and for the presentation of offers as well as the limited amount of time, if the price is the same after the expiry of the time limit.
The company should also provide special offers such as discounts and represented a real cost savings, the overall price, in a very specific way, and to be able to indicate if the accommodation was provided by a private host, or a professional.
Reynders said that the european Commission and the national consumer authorities would continue to monitor all of the online travel sites, in order to ensure a fair deal for the consumer.
Reporting by Philip Blenkinsop and Marine End. Editing by Jane Merriman