(Reuters) – National Australia Bank Ltd (NAB.AX), said that 13,000 customers are contacted after a violation of the security of the data to be uploaded without the consent of two data service companies.
FILE PHOTO: the logo of The National Australia Bank is displayed outside the company’s head office is in the heart of Sydney, Australia, Aug.4, 2017. REUTERS/David Gray/Photo File
Australia’s fourth-largest bank, said on Friday that the breach was not a cyber-security problem, adding that there will be no log-in information or passwords are compromised.
“It was a human error and were in breach of NAB that the security of the data of the policy, the Chief Data Officer, Glenda Sharp, said in a statement, the NAB’s web site.
The data uploaded included client names, their date of birth, and contact information, and, in some cases, such as the government identity numbers, the statement added.
“There is no evidence to indicate that the information has been copied, or further disclosed,” the lender said.
The data service companies, told the NAB that the information they are receiving has been removed, in two hours, and added to it.
The break is just a week after the NAB has hired Ross McEwan, the man credited with turning the Royal Bank of Scotland (RBS.(L) as the new chief executive officer, and, if they hope to win back the trust of its customers-after the damage from the findings of a public inquiry into the financial services industry.
NAB was the hardest hit of the “Big Four” lenders, after the study is specifically referred to in the chief executive officer and the President for failing to take responsibility for the crimes.
Both individuals resigned days later.
The lender said it has told regulators about the incident, including the Office of the Australian Information Commissioner.
Reporting Nikhil Kurian Nainan in Bengaluru; Editing by Muralikumar Anantharaman