SYDNEY (Reuters) – An Australian regulator has called on the maker of the nation’s largest physician-reservation software is an app, the charge for the removal of negative ratings, and the sale of the personal information of 135,000 people to the health insurance companies without the right information about them.
FILE PHOTO, the Australian Competition and Consumer Commission (ACCC) Chairman, Rod Sims, speaking in an interview with Reuters in london, united kingdom, October 31, 2016. REUTERS/Jason Reed
The lawsuit was filed against the HealthEngine of the highlights of the Australian Competition and Consumer Commission’s (ACCC) and the increase of control over the way in which internet companies treat personal information.
The regulator has called for an overhaul of the law, and promised to take action against internet companies that make use of your personal information, without their knowledge.
“The alleged conduct of the HealthEngine is of a very serious nature, since the patient would have visited the doctors in their time of need, on the basis of the manipulated appraisals, which are not exactly the same as the experience of other patients,” said ACCC chairman Rod Sims in a statement on Thursday.
In a court filing, the ACCC has accused HealthEngine immediately, ignoring the 17,000 patient reviews for, if a person answered “no” to a question about whether or not they would recommend the service. The company has also worked with 3,000 reviews, remove negative comments, the filing said.
For the health of a practice that does not have an 80% average approval rating from patients, it is the benchmark to be labelled with a recommendation of the stars, HealthEngine, the sentence “currently, there is insufficient data to calculate a patient’s satisfaction,” the ACCC said.
The software company, meanwhile, took a charge of up to nine different health insurance brokers in exchange for the users ‘ names, telephone numbers, email addresses, dates of birth, and the types of medical care they are receiving, and whether or not they had private health cover, the ACCC said.
HealthEngine, which is based in Western Australia, is the country’s largest health to the booking site of 70,000 of the practices listed, according to the ACCC, and it has attracted funding from venture capital fund Sequoia in India, an offshoot of telecom giant Telstra Corp., a publisher and a TELEVISION broadcaster Seven West Media.
HealthEngine is the founder and CEO of Marcus Tan, a doctor’s office, said in a statement that the company had to be stopped or altered in any of the services referred to in the lawsuit that for more than a year ago.
“HealthEngine acknowledge that our rapid growth over the past few years, it is sometimes beyond our systems and processes, and we offer our sincere apologies, if that means that we do not have to meet the high expectations of all of us,” the statement said.
The company was “confident that there will be no adverse health outcomes have been made, and that your personal information will not be shared with referral partners, unless the individual had specifically requested to be contacted”.
The notice does not say how the company planned to respond to the lawsuit.
Reporting by Byron Kaye; Editing by Simon Cameron-Moore