Apple apologizes for the slow down an older iPhone batteries

File photo: Apple Senior Vice President of Worldwide Marketing, Phil Schiller, introduces the iPhone X during a launch event in Cupertino, California, USA September 12, 2017. (REUTERS/Stephen Lam)

Apple has issued an apology and said it will cut the cost of replacing the iPhone battery’s after the tech giant caused a stir last week when it admitted delayed the batteries on older iPhones due to technical reasons.

On Thursday, the Cupertino, California based company expressed regret for the way the problem is handled. “We have the feedback from our customers about the way we deal with the performance for iPhones with older batteries, and how we have communicated that process,” Apple said in a statement on its website. “We know that some of you feel Apple has let you down. Our excuses. There are many misconceptions about this issue, so we would like to clarify and let you know about a number of changes that we make.”

Apple added that the reduction of the price of replacing a battery of the iPhone 6 and older models to $29, a decrease of $79, starts at the end of January. That price would be available worldwide through December 2018. He also said that it would issue an update for iOS, the mobile operating system, to “give users more insight into the health of their iPhone battery, so they can see for themselves if the condition is of influence on the performance.”


The delay started with iOS 10.2.1, in 2016, to improve power management “to prevent unexpected shutdowns on the iPhone 6, iPhone 6 Plus, iPhone 6, iPhone 6s Plus, and iPhone SE,” says Apple.

With the recent iOS 11.2 update, both the iPhone 7 and 7 Plus has the same power management support.

The apology comes after the Tim Cook-led company admitted it slowed down older iPhones to save battery life due to the limitations of the lithium-ion batteries.

In the statement, Apple, which has previously mentioned how lithium-ion batteries over time, more details about how the batteries work.

“All rechargeable batteries are consumable parts that are less effective as they chemically age and their capacity to a load decreases,” the company said, while adding that time and the number of times that the battery is charged affect the chemical aging process.

The company is the subject of several class-action lawsuits on the matter, including one filed in Los Angeles by Stefan Bogdanovich, an L. A. man and a iPhone 8 users. Bogdanovich said that Apple’s slowing down the older models of the iPhone is not part of a contract and he believes it’s a trick from Apple to get people to upgrade to the new phones.

Follow Chris Ciaccia on Twitter @Chris_Ciaccia

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