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In less than a week after the end of Air Canada is allowed to the left of a stranded passenger on one of its faces, the other woman was coming with her, likewise, on the story.
Pamela Prescod, 69, claims she was left stranded on an aircraft that will be operated by Air Canada Rouge, a wholly owned subsidiary of Air Canada after he got off the plane at the Toronto Pearson International Airport, on the 6th of April. For the visually-impaired woman, who is coming back from a long trip to Barbados and needed help deplaning due to a number of health concerns, CTV News reported.
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The aircraft’s crew and instructed Prescod have to wait while they retrieved a wheelchair to help her get out of the plane, but the fact that they do not have to follow through and take her to a miscommunication between the flight crew,” said Air Canada, in a statement to the outlet.
“Some of the worst times of my life were there,” Prescod told CTV News.
Pamela Prescod, 69, said she was “traumatized” after the crew forgot to return a wheel chair and help her deplane.
Prescod claims she waited for an hour for a maintenance worker discovered her, and told her that if he hadn’t, she would have most likely been on a plane until 4 a.m. the next day, the cleaning crew were there. Air Canada, however, claims to have video evidence that shows Prescod was just left on the plane for 10 to 15 minutes to complete.
The carrier also claims to have seen with his own protocol, after Prescod of the incident, including the designation of responsibilities among the members of the crew, to ensure a consistent and appropriate care and treatment for all clients, especially those with special needs.”
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However, it is one of Prescod’s daughters, Michelle Knight, have doubts about the performance of the carrier’s new suite of protocols.
“How could it happen twice in three months, and if they are taking the necessary precautions?” The knight asked in an interview with CTV News, referring to an Air Canada passenger, Tiffani O “brien” s a similar test earlier in the week.
Air Canada has confirmed that the incident occurred, and that it is to blame it on a miscommunication between the ship and its crew.”
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The carrier is reported to have repaid Prescod for her trip, apologized, and offered a $500 voucher for future travel, but for Prescod, who said that she had been “traumatised” by the incident, and was not satisfied with the compensation.
“They were all broken when they came out of that plane,” said Debbie Louttet, Prescod’s daughter.
A representative from Air Canada will not immediately respond to a request for comment.
Air Canada confirmed this week that there will be a separate customer, Tiffani O ” Brien, had been left on a plane to Toronto’s Pearson International Airport, on the 9th of June. A friend of O’brien’s shared her story on Facebook, saying that O’brien had gone to sleep during the flight, and woke up in the pitch-black aircraft, which had been shut down for the night. They eventually managed to flag down an employee to get to the airport.
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Air Canada had said it was the research by O ‘brien’ s story.