An airline lounge denied this woman access because she was wearing Uggs

Airline Qantas the airport refused to singer Joanne Catherall because of her shoes.


Wearing the wrong shoes can get you banned from entering any airlines at the airport, even if you are a celebrity.

That was the case for Joanne Catherall, singer with The Human League, who was denied entry of the Qantas frequent flyer lounge at the Melbourne Airport for wearing UGG boots.

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The singer is on tour with the band in Australia and was flying out of Melbourne when she tried to in the lounge and was told that they would not be able to due to her shoes.

Catherall informed about the incident on Twitter, stating that she never had problems with wearing the boots at the other airlines lounges in the past.

Qantas responded to Catherall’s post, stating, “Hi Joanne, we endeavor to continue to keep in our Lounge dress guidelines for all of our guests.”

Hi Joanne, we strive to remain consistent and keep our Lounge dress guidelines for all of our guests . You will find all the details here: Mark

— Qantas (@Qantas) December 14, 2017

Although the boots make for a great airport outfit, they are one of the items that Qantas considered sleepwear and therefore prohibited travelers trying to make their salons to carry.

This includes access to all domestic Qantas Clubs and Business Lounges in Adelaide, Brisbane, Canberra, Perth and Sydney, with slippers also fall under the excluded category of sleepwear.

Airlines have different dress code policies when it comes to what the passengers are not able to bear when trying to get access to the lounges or travel under an airline’s pass passenger category, which allows airline employees and their friends and family to travel for free or at a greatly reduced rate. Travelers under the pass passenger category, for example, can be denied on different airlines as the wearing of items such as leggings or spandex tops.

Airline Qantas considers Uggs to be nightwear, that should not be worn in the airport lounge.


“We understand fully that nobody likes to be denied at the door, but we always have a smart casual dress standards for our lounges, which are similar to those in place for most of the clubs and restaurants,” Qantas representatives said in a statement to The Independent about Catherall the circumstance.

“In the last few years we have clear feedback from a lounge-members that they wanted that these existing guidelines are applied rigorously,” airline representatives added.

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